Sales Executive Canada

Sales Executive

Buckman – British Columbia, Canada

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.

Position Summary

The Sales Executive position is responsible for managing assigned territory. Key responsibilities include overseeing and maintaining the relationship with the account to ensure customer satisfaction and address any issues that arise. The role involves developing and implementing sales strategies to increase revenue, preparing regular sales reports and forecasts to track performance, and informing strategic decisions. Providing exceptional customer service by responding promptly to inquiries and resolving any concerns is also a crucial part of the job. The candidate is expected to utilize their existing network to generate new business opportunities within his territory.

Key Outcomes/Responsibilities

Customer Satisfaction: managing the relationship with the customer in a manner that makes Buckman attractive and prevents attrition.

Actions: Business reviews, service reports (customer requested subjects and frequency), customer entertainment (lunch, dinner, teams building exercises), providing savings projects, responding to service calls as needed, data mining for issues as requested

Continuous improvement: Sales Executives should bring savings projects to the customer to help improve the process (>10% of sales each year).

Actions: proposing chemical and/or digital solutions to lower customers’ costs, identifying process changes and assisting customers with implementation, optimizing applications or process variables/controls

Account Growth: Sales Executive should reach annual sales targets by increasing volumes or obtaining new applications

Actions: commercializing new applications, increasing volumes of existing applications to improve customer performance, working with sales manager to identify target applications

Reporting/Service: Servicing the account in a manner that keeps the customer happy.

Actions: writing service reports, application testing and monitoring, business review with customers, process and application troubleshooting, responding to service calls, maintaining equipment

Basic Qualifications

• Bachelor's degree
• Job Related Experience: 7-9 years
• Talent development
• Facilitation/training skills
• Metrics/data analytics
• Communication training

Competencies

• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Ensures Accountability - Holding self and others accountable to meet commitments
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Develops Talent - Developing people to meet both their career goals and the organization's goals