Scheduling Coordinator

We are looking for a Scheduling Coordinator to join our team and coordinate as well as maintain the schedule for one of our multiple IPM offices.

• Taking or responding to telephone calls promptly to establish or confirm appointments.
• Scheduling patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation
• Managing inventory and placing orders as required
• Communicate with management through phone calls, emails or video conferencing on updates and/or issues

Duties/Responsibilities:

• Oversees clerical and support services, ensuring tasks are completed in a timely and effective manner.
• Perform all front desk responsibilities.
• Proven work experience as a Scheduling Coordinator or similar role
• Extensive experience with office software, including MS Word, Excel, Teams, and Outlook Express
• Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices
• Sending and receiving packages (Mail, FedEx )
• Relay information to field staff when needed
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.)

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced work environment.
• Basic understanding of how to operate standard business equipment.
• Proficient with Microsoft Office Suite or related software.
• HIPAA compliant

Education and Experience:

• At least two years of progressively responsible clerical experience required.
• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs
• Proficient in computer skills

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.

At Basic Home Infusion, we are deeply committed to promoting diversity, equity, and inclusion in our provision of intrathecal infusion pain management services. We recognize that these core values are essential for achieving optimal patient outcomes and creating a supportive and inclusive environment for our team members.