Scheduling Office Assistant

Scheduling & Office Assistant (Quality, Accreditation & Marketing Support)

Location: On-site (GTA) | Hours: Part-time (20-24 hours/week)
Pay: Based on Experience in home health care agencies

Role Overview

The Office Assistant – Quality, Accreditation & Marketing Support is a hybrid role supporting Accreditation Canada (Qmentum) standards, quality improvement initiatives, administrative scheduling, and ethical marketing. This position is essential in helping CedarCare maintain its status as a quality-driven, accredited home care provider.

Key ResponsibilitiesAccreditation, Quality & Safety (Qmentum-Aligned)

• Maintain Accreditation Canada compliance records & documentation
• Assist with internal audits, incident follow-ups, and risk management
• Update policies and ROP documentation using Citations Canada
• Prepare evidence packages for surveys and support CQI initiatives

Administrative & Scheduling Support

• Coordinate home care staff schedules using ShiftCare
• Manage confidential staff/client records & files
• Assist with report writing, staff forms, and policy updates using ChatGPT
• Provide general office and admin support

Marketing & Communications (Compliant with Qmentum Standards)

• Help create/edit flyers, job ads, social media, and outreach content
• Ensure all public-facing materials are ethical and reflect current services
• Maintain website and branded materials consistency
• Support client referrals and community engagement

Required Competencies

• Familiarity with Accreditation Canada / Qmentum standards
• Policy & document control, audit prep, and privacy compliance
• Competency in quality tracking, incident logging, and ROP knowledge
• Strong written, verbal, and digital communication skills
• Detail-oriented, highly organized, and self-managed

Qualifications

• Experience in administrative, quality, or coordinator roles
• Prior involvement with Accreditation Canada and Citations Canada
• Experience using ShiftCare or similar scheduling tools
• Strong Microsoft Office, email, cloud, and document handling skills
• Digital marketing experience (asset)
• Familiarity with ChatGPT, Canva, and AI tools (asset)

Why Join CedarCare?

• Help maintain high standards in a quality-accredited agency
• Work across compliance, care, and communications
• Use modern digital tools to support essential care work
• Play a vital role in safer care, better systems, and meaningful service

Job Type: Part-time

Pay: $17.20-$25.19 per hour

Expected hours: 16 – 24 per week

Ability to commute/relocate:

• Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Schedule management: 2 years (required)
• Computer literacy: 2 years (required)
• Computer skills: 1 year (required)

Licence/Certification:

• scheduling or coordinating experience (required)

Work Location: In person