Security Operations Manager

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Security Operations Manager will lead efforts to ensure the safety and security of client-occupied facilities across Italy. The primary responsibilities include overseeing access management, coordinating the deployment and maintenance of security systems, and implementing robust physical security policies. The role involves conducting risk assessments, providing security awareness training, and maintaining close liaison with local law enforcement and security agencies.

The Security Operations Manager will be instrumental in managing incident responses, developing security strategies, and providing quality assurance across all security providers. Expertise in guiding strategic decisions regarding counter-terrorist measures and security intelligence evaluation is essential.

Strong analytical skills and effective communication are crucial for ensuring the seamless integration of security operations across various departments and locations, ultimately fostering a secure environment for all stakeholders.

Based out of the client Milan HQ, the minimum expectation is of 3 days per week in the office.

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Access Management and Security Systems: Coordinate access to client-occupied areas, manage security alarms and CCTV systems, and ensure effective use of automated access control systems.
• Security Inspections and Risk Management: Conduct security inspections as needed, implement counter-terrorist measures with local management, assist in risk categorization, and identify security requirements.
• Policy Implementation and Compliance: Implement physical security policies, conduct compliance checks, and maintain a Local Security Procedures document.
• Training and Awareness: Provide regular security awareness training, ensure staff understanding of incident reporting protocols, and support security training initiatives.
• Liaison and Communication: Establish and maintain communication with local law enforcement, security agencies, and building management at client locations. Facilitate security measures for client events as necessary.
• Incident Reporting and Management: Report and escalate security incidents, develop incident management plans, and participate in investigations into breaches when required.
• Quality Assurance and Provider Management: Ensure quality assurance for on-site and off-site security providers and supervise manned guarding services.
• Intelligence and Analysis: Evaluate security intelligence, deliver reports and briefings to stakeholders, and record and analyze security-related incidents.
• Special Events and Travel Security: Coordinate communications for special event security tasks, conduct travel security risk assessments, and manage incident responses for client travelers.
• General Support: Perform any other security or facilities-related tasks as required by local management.
• All other duties, as assigned.

Bachelor’s degree or qualifications in security management or a related field, with 5-7 years of experience in security operations, manned guarding, physical security (access control and CCTV systems), and incident management, particularly within a corporate environment.

Experience in crisis management and conducting risk assessments, experience liaising with law enforcement and security agencies. Proven track record in developing and implementing security policies and procedures.

Competencies:

• Highly flexible and motivated, able to work well under pressure and manage workload effectively to meet strict deadlines.
• Excellent communication, leadership, and interpersonal skills, with an ability to influence stakeholders at all levels
• Strong command of English, both written and oral
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, particularly for training and liaison tasks.
• Proficiency in using security management software and technology.
• Cultural awareness and adaptability, especially if working within the EMEA region or international environments.

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking. Travel, as required.