Senior Customer Service Advisor

Senior Customer Service Advisor

Location: Bishopstown , Cork
Type: Full Time, Permanent

About Us:
Johnson & Perrott Motor Group is one of Ireland’s leading motor groups, dedicated to keeping Ireland moving.

Role Overview:
We’re looking for a Senior Customer Service Advisor to join our Service Team. The Senior Customer Service Advisor will play a key role in helping leading the Service Team in Bishopstown.

Key Responsibilities

Team Leadership: Support and guide the service team to achieve operational and customer service goals.

Customer Journey Management: Ensure a seamless experience for customers, including scheduling, updates, and post-service follow-up.

Cross-Department Collaboration: Coordinate with reception, sales, warranty, and parts teams to ensure smooth operations.

Daily Service Advisor Tasks:

• Provide end-to-end management of customer vehicle service journeys.
• Meet and greet all service customers professionally.
• Schedule customer vehicle service bookings via phone, email, and walk-ins.
• Determine workshop availability for service, maintenance, and repair work.
• Maintain up-to-date progress on all customer vehicles undergoing service or repair.
• Advise customers on additional work or costs, securing their agreement as needed.
• Hand over serviced vehicles at the agreed time, explain completed work, and process payments.
• Gather customer feedback and liaise with management to implement improvements.

What We’re Looking For:

• Experience: At least 2 years as a Service Advisor in a Motor Dealership, with leadership or mentoring experience preferred.
• Motor Industry Expertise: Knowledge of vehicle servicing processes and customer engagement in the motor
• Customer Service Excellence: Proven experience in delivering exceptional service to front-line customers.
• Communication Skills: Strong interpersonal, written, and spoken English communication skills.
• Organizational Skills: Ability to priorities tasks, multitask, and manage time effectively, especially during peak periods.
• Technical Knowledge: Familiarity with CDK/ Keyloop is required.
• Licenses: A valid B Driving License.

Benefits:

• Competitive Compensation: We offer a competitive package, with access to a pension scheme once eligible.
• 4 Day Work Week: Enjoy a 4 Day Work Week with this role.
• Wellness Initiatives: We prioritize your well-being and offer wellness programs to support your health and happiness.
• Bonus Opportunities: We provide sales and employee referral bonuses to reward your contributions to our team.
• Employee Assistance Program: Access to a support program to assist with any challenges you may face.

Ready to Apply?

Job Type: Full-time

Benefits:

• Company pension
• Employee assistance program
• On-site parking
• Sick pay
• Wellness program

Licence/Certification:

• B Driving Licence (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person