Senior It Support Specialist

Introduction:
Ready to step into a role where your technical expertise and customer focus make a real day-to-day impact?

DDS IT is looking for a hands-on Senior IT Support Specialist to deliver advanced onsite and remote support within a major enterprise environment. This is a high-impact role for someone who enjoys solving complex issues, working directly with end users, and taking ownership of service quality.

You’ll provide Level 2 technical support across devices, systems, and applications, acting as a trusted onsite specialist while collaborating with wider support teams to keep users productive and secure.

About DDS IT

Our culture starts and ends with our people.

We are a successful IT Services business with an eye on the future, having grown to 70+ across New Zealand. Our culture starts and ends with our people. We are a growing people-centric team who work with Passion, Energy and Heart to deliver incredible customer experiences. We operate with flexibility and have created a friendly, caring and family feel workplace. You bring your best self to work to fulfil your potential and enable our Vision of connecting people and technology to improve the everyday life of New Zealanders.

At DDS IT we are big enough to partner with some of New Zealand’s leading Enterprise companies. But we’re small enough that any one of our clients can pick up the phone and talk to any one of our leadership team. Our size allows easy access to key stakeholders and resources helping remove barriers to create a collaborative environment for share valuable knowledge.

We're growing and truly walk the talk of our values aiming to positively impact individuals both professionally and personally. Our drive for excellence and willingness to go to the ends of the earth for clients has created rapid growth and a loyal customer base.

Our Mission is to become our customers trusted service provider. We believe we will achieve this through increasing the productivity of organisations, through the intelligent use of our products, services, and insights day in and day out.

Description:
This is primarily an onsite role in Hamilton.

• Onsite presence at the client’s Hamilton location, can sometimes be hybrid.
• Weekly visits to the Huntly site (required)
• Occasional travel to other North Island sites (approx. 2–3 times per year)
• Flexibility to work across multiple client environments (e.g. Service Desk phone queue cover)

What you’ll be doing

The Senior IT Support Specialist provides advanced technical support for end-user devices, IT systems, and applications, focusing on onsite and remote support services for DDS IT's clients. This role entails delivering Level 2 technical support, troubleshooting hardware and software issues, and ensuring high levels of end-user satisfaction. The specialist also collaborates with internal teams to maintain IT infrastructure and share knowledge. The role is part of an IT Support Services team that supports DDS IT's comprehensive service offerings, including remote and on-site support for end-users, hardware troubleshooting, device management, asset tagging, planned system checks, and response to cybersecurity vulnerabilities.

Skills and Experiences:
What we’re looking for

You’ll bring solid Level 2 support experience in a managed services or enterprise environment and a strong customer-first mindset.

• 3–5+ years’ IT support experience
• Strong Microsoft stack experience (Windows, Microsoft 365, Active Directory/ Entra ID)
• Experience troubleshooting complex end-user and device issues
• Familiarity with ITSM tools (e.g., Freshservice, ServiceNow, Ivanti)
• Knowledge of device deployment tools (Intune/Autopilot)
• Understanding of networking fundamentals (DNS, DHCP, VPN)
• ITIL Foundation (preferred)

Why DDS IT?

At DDS IT, you’ll work in a visible onsite role where your expertise directly supports business operations every day. You’ll be part of a collaborative team, gain exposure to modern enterprise technologies, and have opportunities to grow your skills while making a meaningful impact.

If you’re a capable IT professional who enjoys hands-on support, autonomy, and building strong relationships with users—we’d love to hear from you.