Senior Operations Manager

LemFi (Series B) is building the go-to financial app for the Global South.

Moving to a new country shouldn’t mean starting from zero. That's why our team of 400+ spanning 20+ countries is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they live.

What began as fast, affordable remittances is now evolving into a complete platform for multi-currency accounts, payments, credit, and long-term financial growth.

With over 2 million users across the globe, we process over $1.5B in monthly transactions to 30+ countries, proving that borders shouldn't limit financial opportunity.

The Role

You will be the engine behind LemFi’s European operations, driving strategic initiatives, operational excellence, and regulatory compliance. Reporting directly to the CEO, you will play a pivotal role in shaping the operations function from the ground up, ensuring scalability, efficiency, and strong governance across Europe.

You won’t just manage projects—you will design operational frameworks, oversee outsourcing arrangements, and provide actionable insights to the Executive Team and Board, enabling LemFi to scale confidently while maintaining a robust control environment.

How You'll Contribute

• Lead Strategic Initiatives: Own the planning, execution, and reporting of key operational projects, managing portfolios and ensuring timely delivery.

• Manage Outsourcing Lifecycle: Oversee outsourcing arrangements, including due diligence, contract management, monitoring, performance reviews, and exit planning in line with regulatory expectations.

• Drive Governance & Reporting: Prepare and present operational and governance reports for the CEO, Executive Team, and Board, covering KPIs, risk events, outsourcing performance, and control effectiveness.

• Provide Operational Expertise: Serve as the SME for operational feasibility, process design, and resource allocation in commercial and product discussions.

• Optimise Processes & Controls: Review and strengthen operational processes, internal controls, and workflows to ensure efficiency, scalability, and regulatory alignment.

• Support Regulatory Readiness: Ensure operational readiness for audits and regulatory inspections, maintaining high standards of compliance and control.

• Foster Continuous Improvement: Identify opportunities to build new processes, improve efficiency, and enhance control environments as the business scales.

Who You Are

• Impact-Oriented: You thrive in a fast-paced, high-growth environment and focus on delivering meaningful outcomes.

• Analytical & Structured: You bring clarity to ambiguity, applying strong analytical skills and pragmatic problem-solving.

• Collaborative: You communicate clearly with senior leaders, cross-functional teams, and external partners, driving alignment and shared success.

• Proactive & Independent: You take ownership of initiatives, are highly organised, and work effectively with minimal supervision.

• Integrity-Driven: You uphold high ethical standards, sound judgment, and compliance-focused decision-making.

What You'll Bring

• 5+ years of operations experience in financial services, payments, or regulated banking/EMI/PSP environments.

• Strong knowledge of operational governance, outsourcing oversight, risk management, and regulatory expectations.

• Proven experience leading cross-functional projects in fast-moving, high-growth organizations.

• Exceptional analytical, problem-solving, and stakeholder-management skills.

• Ability to build and optimise processes, drive continuous improvement, and implement scalable operational frameworks.

• Commitment to compliance, control, and regulatory excellence in a rapidly scaling environment.

The Interview Process

• Chat with a Talent Partner (30 mins)

• Behaviours & Culture Interview (30 mins)

• Case Study (60 mins presentation)

• Final Interview (45 mins)

Why Join LemFi?

Love shouldn’t be expensive, yet those working hardest for their families often face predatory fees and banking exclusion. We're changing this.

At LemFi, you won’t be just a cog in a machine. Whether designing products, scaling operations, or telling our story, you’ll tackle complex challenges with real, immediate impact. Your work goes beyond metrics - it puts money back in families’ pockets and offers access to the previously excluded. Join us to make a meaningful difference, where high performance is a lifeline for millions.

Our Values: How We Win

• Sharp Customer Focus We cut through the noise and prioritize ruthlessly based on what drives real value.

• Lead with Data We trade instinct for insight. We test, analyze, and own the outcomes.

• Ownership We take responsibility for global outcomes, not just local wins.

• Grit We navigate ambiguity with resilience and keep pushing until the customer feels the impact.

You can connect with us on LinkedIn and Instagram and if you haven't already, download the app on the App Store or Google Play.

Diversity & Inclusion at LemFi

To build the best financial tools for the global diaspora, we need a team that reflects the world we serve. We welcome builders from all walks of life who embody our values over a perfect resume.

Don’t meet every single requirement in the job ad? Research shows that candidates from underrepresented backgrounds often hesitate to apply if they don't check every box. If you are excited about this role and our mission, we encourage you to apply anyway. You might be just the right person for this, or other roles.