Senior Solution Customer Success Manager-Supply Chain Management

What you'll do:

As a Supply Chain Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering Supply Chain expertise to customer executives and their line of business while accelerating near-term value delivery via the rapid adoption and consumption of SAP Supply Chain solutions.

• Build deep executive relationships and earn trusted advisor status with customers

• Identify new opportunities for customers to leverage new or expanded SAP solutions within and outside of the Supply Chain portfolio

• Mitigate churn and manage renewals of SAP solutions/services

• Identify sales leads and support sales in expansion and upsell efforts

• Manage through crisis and de-escalate customer situations

• Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

What you bring:

• Strong executive presence and relationship building skills

• Deep knowledge of business models, strategies, and line of business processes

• Proven ability to handle difficult customer situations and discuss complex issues with customer executives

• Experience with cloud software solutions and delivery models

• Line of Business experience in Supply Chain Planning, Asset Management, Manufacturing, Warehouse Management, Transportation Management, Product Lifecycle Management and Business Networks

• Expert-level buying center/Lines of Business domain expertise

• Ability to apply risk-mitigation strategies to customer situations

• Knowledge of SAP Supply Chain portfolio and the business processes they enable

• Some technical understanding for assigned solution area to address technical issues with customers

• Bachelor's degree or equivalent required

• Experience in business software

• Knowledge of SAAS and IAAS processes

• Strong program/project management and governance skills

• Expert commercial/deal support skills

• Relationship-driven mindset with excellent verbal and non-verbal communication skills

• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

Meet your team:

You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

Skills you’ll use:

• Professional Skills

• Business Acumen

• Complex Problem Solving

• Effective Communication

• Customer Orientation

• Establish Trust

• Influencing Skills

• Tech Industry & SAP General Skills

• Key Performance Indicators (KPIs)

• Artificial Intelligence

• Software-as-a-Service

• Technology Innovation

• Supply Chain

• SAP Cloud Suite Portfolio

• RISE and GROW with SAP

Role Specific Skills:

• Customer Value Journey Alignment

• Account Governance

• Account Strategy

• Customer Success Management

• Customer Retention

• Relationship Building

• Technology Solution Adoption

• Overcoming Objections

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range, inclusive of base salary and variable incentive target for the career level applicable to the posted role. The actual amount to be offered to the successful candidate will dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted amount and any actual payout amount is dependent on company and personal performance.