Senior Solution Engineer

We are looking for a Senior Customer Success Engineer to design and deliver secure, scalable, and high-performance cloud solutions across AWS and/or GCP environments for enterprise customers. You act as the primary technical point of contact, bridging complex architecture decisions with customer needs while collaborating with a globally distributed engineering team.

In this role, you lead technical onboarding, solution design, and ongoing optimization — guiding customers through complex hybrid environments from initial discovery through deployment and beyond.

Responsibilities

• Lead end-to-end solution design and technical onboarding for strategic enterprise customers, ensuring deployment success criteria are achieved across AWS and/or GCP environments
• Design and implement cloud networking and hybrid connectivity solutions (Direct Connect, VPN, Transit Gateways) with a strong focus on security, compliance, and scalability
• Facilitate technical discovery and whiteboarding sessions with customers, mapping current vs. future state architectures and identifying risks early
• Manage multiple customer engagements proactively, regularly reviewing environments for optimization opportunities and advising on CI/CD integration
• Collaborate with internal teams to advocate for customer-driven product enhancements based on deployment friction and field insights

Requirements

• 7+ years in a customer-facing technical role in enterprise IT or cloud services, with hands-on expertise in AWS and/or GCP, including hybrid architecture and cloud networking
• Strong knowledge of cloud security and compliance standards (SOC2/ISO), including PrivateLink, WAF configuration, and Security Group/firewall policy design
• Familiarity with DevOps practices and CI/CD pipelines (Jenkins, GitHub Actions), as well as high-performance storage solutions (NFS/SMB) relevant to asset pipelines (e.g., Perforce/Plastic SCM)
• Proven ability to lead technical discussions, translate complex concepts for stakeholders, and operate independently within distributed teams
• Native-level Japanese and business-level English with the ability to navigate varying cultural business practices

We offer

• By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024, Glassdoor’s Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek, 2021 - 2023.
• Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included.
• Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us.
• You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.

Life at EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities
• Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
• We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
• With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond