Senior Systems Engineer - Euc, Field Services - France

Role – Senior System Engineers
Technology – EUC, Field IT Services
Location – Multiple locations in France
Business Unit – CIS
Compensation – Competitive (including bonus)

Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

This is an IT Support position within the EMEA Enterprise IT Team with the following main responsibilities:

• Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.
• Onsite support, working closely with centrally provided IT services including design, operations and service desk to meet the agreed service levels.
• Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.

Required

Planning & Administration

• Provide information and assist IT Service Delivery Manager with IT budgeting and cost control
• Follow and enforce Client policies regarding IT management, security, standards and procedures
• Assists users with business proposal generation, regarding our standards and policies

IT Infrastructure & Support:

• Ensure optimum support for end-users at all times within agreed service levels
• Ensure that relevant IT documentation is maintained and up to date
• Support and maintain the IT Infrastructure security standards to be compliant with the Client security policy
• Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk
• Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
• Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing
• Support and maintain the IT Infrastructure audit compliance
• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
• Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications)
• Uses the helpdesk as the central point for all IT issues and service requests

Communication:

• Establish good working relationships with users and other sources of support and assistance
• Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

Skills:

Basic knowledge and understanding of the technologies:

• Windows
• Networking Concepts
• CITRIX; MS Remote Access
• Active Directory, GPO & policy design and support
• Security and Compliance Tools

Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer