Server

The Server is responsible for providing excellent customer service to residents and guests in our food and beverage outlets.

Key responsibilities include:

• Ensure dining room is prepared for guests (for example, set tables, stock supplies prior to the beginning of service).
• As a member of the F&B team, work collaboratively with team members to ensure a positive dining experience for guests.
• Greet guests in a warm and genuine manner.
• Suggest menu items to customers based on the menu and specials.
• Provide information and/or answer questions about menu items.
• Take customer food and drink orders; ensure accuracy of orders.
• Upsell additional offerings such as beverages, appetizers and/or desserts.
• Communicate orders to kitchen and bar staff.
• Monitor tables to ascertain any additional service needs and communicate order status.
• Monitor kitchen to ensure timely preparation of orders.
• Inspect orders prior to leaving kitchen to ensure accuracy and quality, including presentation.
• Serve orders in timely fashion.
• Work closely with management to immediately and effectively address and resolve any customer concerns.
• Enter orders into POS system, present guest check, process payment.
• Ensure availability of supplies; clean dishes, flatware, glasses, etc.; complete assigned side work.
• Attend and participate in orientation, training, in-service educational activities and staff meetings as assigned.