Service Administrator

About our business

To be the most trusted and forward-thinking leader in the catering solutions industry, inspiring excellence through innovation, sustainability, and a client-first approach.

Brodericks offer bespoke design, comprehensive end-to-end solutions, project management, installation, and the servicing and repair of all types of foodservice equipment for the Irish foodservice industry. Our commitment to high-quality products and exceptional service ensures the best solutions for every client. We have a proactive approach to quality, safety, and sustainability, we are committed to providing value for money and exceeding client expectations at every stage of the process.

Role overview

We are seeking a highly organized and detail-oriented Service Administrator to join our team. In this role, you will play a key part in ensuring smooth operations by managing service contracts, coordinating engineers, and handling invoicing and parts ordering.

Key tasks

• Handle inbound and outbound install and/or service calls in a professional and timely manner.

• Provide basic troubleshooting where required

• Log service tickets

• Schedule and dispatch planned, reactive and emergency site visits

• Schedule and organise service engineers for customer visits

• Liaise with field engineers to ensure a smooth flow of information

• Liaise with parts and logistics teams on timely deliveries and follow up.

Knowledge and Skills (what you know and what you can do)

• Confident communicator

• Strong organisational and multitasking skills

• Excellent communication and problem-solving abilities

• Proficiency in MS Office and administrative systems

• National geographic knowledge

Experience (what you have done)

• Experience of working in a planning role, or similar

• Experience of working in a customer-facing position

• Have worked in a commercially driven environment.

Personal qualities (the way you think and act)

• Self-motivated with attention to detail

• The ability to work successfully in a target-based environment

• Must have the ability to make decisive decisions in a timely manner

• Team player with a can-do attitude

• Understanding of workload requirements based on job volume

Qualifications

Level 6 qualification in a related discipline, e.g. administration, customer experience, business. (Desirable)

Job Type: Full-time

Pay: €33,000.00-€40,000.00 per year

Work Location: In person