Service Advisor

Are you passionate about providing exceptional customer experiences in the automotive service industry?

Join our team as a Service Advisor, where you’ll be the trusted link between our customers and technicians, ensuring every vehicle receives top-quality care while delivering a seamless and transparent service experience.

What You’ll Do:

• Customer Engagement: Welcome customers with a friendly and professional approach, listen to their concerns, and provide expert service recommendations.
• Clear Communication: Explain repair options, provide accurate estimates, and keep customers informed throughout the service process.
• Service Coordination: Schedule appointments, manage repair timelines, and balance shop workload efficiently.
• Customer Advocacy: Ensure customer needs are met with honesty, transparency, and a solutions-oriented mindset.
• After-Service Care: Review completed work with customers, follow up on satisfaction, and build long-term relationships.

What We’re Looking For:

Experience:

• 2+ years in a customer service or automotive service role.
• Strong understanding of vehicle maintenance and repair processes.
• Experience with dealership management software (PBS is an asset).

Skills:

• Exceptional interpersonal and communication skills—ability to build trust and provide a positive customer experience.
• Problem-solving mindset with the ability to explain technical concepts in a clear, customer-friendly way.
• Attention to detail and ability to multitask in a fast-paced environment.
• Empathy and patience when addressing customer concerns and service needs.

At the Progressive Auto Group, we offer a dynamic and forward-thinking team environment where passion for the brand and dedication to customer satisfaction drive everything we do.

What We Offer:

• Compensation: $19–$25 per hour, plus performance incentives.
• Schedule: Monday to Friday, 8:00 AM – 5:00 PM.
• Opportunities for growth and development in a progressive and supportive environment.

Ready to elevate the customer service experience?

Job Type: Full-time

Pay: $19.00-$25.00 per hour

Expected hours: No less than 40 per week

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• automotive service advisory: 1 year (preferred)

Work Location: In person