Service Advisor

Why work here

New West Truck Centres has access to the latest diagnostic tools and equipment. Surround yourself with certified technicians who specialise in Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins and other brands of heavy-duty trucks.

Treated Well.

Your direct manager is a well-respected and knowledgeable leader who always remains calm and collected, even in the most challenging situations. They genuinely care about their team and take the time to listen to their concerns, offering guidance and support when needed.

Trained Well.

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career.

Paid Well.

Our total compensation package offers health, dental, EFAP, vision care and life insurance. The salary range for a Service Advisor is $45,000.00 to $55,000.00 (based on education and experience). A monthly bonus is available for this position.

The role

The Service Advisor will welcome customers and gather information required to identify their vehicle repair and maintenance work they require. The Service Advisor sells maintenance services and organizes the work schedule, while maintaining exceptional customer service and rapport. They are the first point of contact for most of our customers and visitors. The hours for this role are Monday- Friday 9.30am-6pm.

Customer Relations – 70% of your time is spent here

• Obtain, verify and double check that you have the correct truck/vehicle serial/VIN number, mileage, company, contact names and phone numbers on all required documents.
• Act as a liaison between the customer, Service, Parts and Sales Departments.
• Obtain as much information about the customer and vehicle data upon their arrival.
• Inform the customer of all promotions and services provided by the dealership, including Parts and New Truck Sales.
• Verify the customer’s method of payment before the required repairs begin.
• Ensure accuracy of customer data in our computer system

Problem Solving – 30% of your time is spent here

• Hands on work, get in there and figure it out.
• Coordinate with the back counter parts technicians to ensure parts for the repair are in stock or ordered to perform repairs and maintenance.

Education/Certification

• High School Diploma (Post Secondary Education in a related field is an asset)

Experience

• Outstanding customer service skills.
• Ability to speak English fluently (a second language would be considered an asset).
• Experience in the industry is not necessary, however preference will be given to those with experience in heavy duty trucks or automotive, especially with commercial vehicle experience.
• Basic understanding and ability to operate a computer including Microsoft Office programs and internal programs.
• Must be able to work in a high pressure environment safely Must be able to present yourself in a positive, professional manner to colleagues and customers.
• Ability to effectively present information and respond to questions from co-workers, managers, customers and the general public.

3 Things To be successful as a Service Advisor

1. Internal drive & curiosity to get to Why

2. Always willing to help out

3. Never stop learning

Other details

• The above description is a summary of responsibilities and is not an exhaustive list of duties. A comprehensive job description will be provided to you in the interviewing process.
• We welcome all qualified candidates to apply, the diversity of our workforce reflects the communities and customers we serve.
• Professional references will be required.