Service Advisor
Posted on July 7, 2025 by Finlay Motor Group
- Naas, Ireland
- N/A
- Full Time

Due to expansion, we are now hiring a Service Advisor.
Finlay Motor Group are a local Ford & Volvo & used car dealership, located in the M7 Motor Park, Newhall Naas. With over 80 years in business, Finlay Motor Group’s state of the art showroom and workshop is a customer’s one stop shop for all your motoring needs.
Main Purpose of Service Advisor
To act as a point of contact for customers requiring service work and to coordinate service activity with the aim of achieving customer satisfaction and after-sales objectives.
Main Objectives and responsibilities
- Dealing with customer questions, issues & queries at location, over the telephone and via email/online.
- Check-in customer vehicle and clarify issues relating to the service/repair.
- Upselling where possible, making customers aware of the various options available.
- Providing general administrative and clerical support.
- Processing cash, invoicing and taking payments physically or over the telephone.
- Ensuring all documentation is processed/filed daily.
- Arrange vehicles for repairs; initiate service documentation, job card production and follow-up systems.
- Inspect nature of repair/service work required.
- Working closely with Sales/Parts Department.
- Processing Supplier / Customer Invoices.
Specific tasks
- Achieve targets in liaison with the workshop ensuring optimum utilisation.
- Achieve high levels of customer satisfaction through effective job monitoring and communication with the customer.
- Accurately follow dealership and manufacturer guidelines.
- Ensure high standards of housekeeping and compliance with Health and Safety procedures.
- Pro-actively contribute to departmental and inter-departmental teamwork and to be supportive of the overall company mission and related initiatives.
- Always maintain a high standard of personal presentation.
Ideal Candidate
- Experience in a main dealership an advantage
- Automotive knowledge
- 1 years experience in the industry a minimum
Job Types: Full-time, Permanent
Pay: €45,000.00 per year
Additional pay:
- Monthly bonus
Benefits:
- Company car
- Company events
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Do you live within a 20km distance from Naas?
Licence/Certification:
- and clean B Driving Licence (preferred)
Work Location: In person
Reference ID: SA01
Advertised until:
Aug. 6, 2025
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