Service Advisor

Due to expansion, we are now hiring a Service Advisor.

Finlay Motor Group are a local Ford & Volvo & used car dealership, located in the M7 Motor Park, Newhall Naas. With over 80 years in business, Finlay Motor Group’s state of the art showroom and workshop is a customer’s one stop shop for all your motoring needs.

Main Purpose of Service Advisor

To act as a point of contact for customers requiring service work and to coordinate service activity with the aim of achieving customer satisfaction and after-sales objectives.

Main Objectives and responsibilities

• Dealing with customer questions, issues & queries at location, over the telephone and via email/online.
• Check-in customer vehicle and clarify issues relating to the service/repair.
• Upselling where possible, making customers aware of the various options available.
• Providing general administrative and clerical support.
• Processing cash, invoicing and taking payments physically or over the telephone.
• Ensuring all documentation is processed/filed daily.
• Arrange vehicles for repairs; initiate service documentation, job card production and follow-up systems.
• Inspect nature of repair/service work required.
• Working closely with Sales/Parts Department.
• Processing Supplier / Customer Invoices.

Specific tasks

• Achieve targets in liaison with the workshop ensuring optimum utilisation.
• Achieve high levels of customer satisfaction through effective job monitoring and communication with the customer.
• Accurately follow dealership and manufacturer guidelines.
• Ensure high standards of housekeeping and compliance with Health and Safety procedures.
• Pro-actively contribute to departmental and inter-departmental teamwork and to be supportive of the overall company mission and related initiatives.
• Always maintain a high standard of personal presentation.

Ideal Candidate

• Experience in a main dealership an advantage
• Automotive knowledge
• 1 years experience in the industry a minimum

Job Types: Full-time, Permanent

Pay: €45,000.00 per year

Additional pay:

• Monthly bonus

Benefits:

• Company car
• Company events
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Do you live within a 20km distance from Naas?

Licence/Certification:

• and clean B Driving Licence (preferred)

Work Location: In person

Reference ID: SA01