Service Advisor

• VERY COMPETETIVE PAY!
• Generous Personal Time Off Plan (PTO) + Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan + Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training
• Employee Assistance Program
• Company Discounts (ex. Verizon Employee Discount)
• Red Wing Shoe Safety Footwear Program

Position Summary:

Effectively and efficiently coordinates completion of customer repairs thorough RO development from opening to closing, accurate assignment of work to technician and continually updating customer with preferred communication method (phone, text, email, or face-to-face if on premises).

Essential Position Functions/Responsibilities:

• Schedules service work for efficient and productive work outcomes
• Greets customers in a timely friendly manner
• Documents accurate description of customer complaints
• References vehicle history, warranty coverage, open campaigns, etc.
• Creates and communicates estimates cost and time to repair to customer
• Obtains customer PO or documented approval and signatures from customer
• Explains repairs to customers on a timely basis
• Audits repair orders for completion (customer pay and warranty ROs) and closes RO within 2 days of last touch by a technician
• Updates customers on repair status
• Issues PO’s to vendors and processes accounts payable invoices
• Responds to telephone and in-person inquiries in a professional manner
• Handles after hours breakdown calls
• Maintains professional appearance
• Keeps work area clean
• Other duties to meet business requirements

Education/Essential Qualifications:

• High School Diploma or GED
• Practical knowledge and abilities to use computer and computer applications

Key Attributes/Skills/Characteristics:

• Honest, dependable, organized & resourceful
• Must be self-motivated and professional
• Must have the desire to provide strong customer service
• Must be thorough and detail oriented
• Independent thinking

Preferred Qualifications:

• Service writing/advising experience
• Customer service experience
• Background and experience working in a truck repair facility, and/or understanding of trucks and trailers
• Valid Commercial Driver’s License (Class A/B) or the ability to acquire, including passing a DOT health certification test.
• Trade School diploma/certifications in automotive or truck maintenance and repair

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may on occasion lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
• The employee is regularly required to use arms, hands and fingers to feel, grasp, push, pull or squeeze and reach.
• The employee is frequently required to stand, walk, sit, talk, climb (into trucks) and hear/listen and may on occasion stoop, kneel, balance or crouch (to assess trucks).

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and vibration.
• The employee may be exposed to fumes or airborne particles.
• The employee may be exposed to extreme temperatures and conditions due to weather.
• The noise level in the work environment is usually moderate and occasionally loud.

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties. Rihm Family Companies reserves the right to amend this document to meet legal, business, and organization requirements as necessary.

Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.