Service Advisor Mazda

• Join one of the largest automotive dealership networks
• Access hundreds of discounts using our exclusive reward platform
• Guaranteed weekly base earnings plus healthy commissions and a car on offer

We are now recruiting for a Service Advisor to join the team at Southport Mazda.

About the opportunity:

This position is responsible for delivering exceptional customer service and ensuring the efficient coordination of vehicle servicing. The successful candidate will undertake the below:

• Providing the ultimate customer service experience to our clients face to face
• Building and maintaining positive customer and employee relationships
• Maintaining regular contact with our customers to provide updates
• Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
• Handling customer concerns and complaints with prompt solution based outcomes
• Offering accurate estimates for customers requiring additional work or repairs
• Ongoing training and development. If you have the desire to grow we will get you there

About you:

To succeed in this role, you’ll bring a genuine focus on customer care, strong communication skills, and the confidence to make decisions while keeping things moving in a busy environment. You will demonstrate:

• Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
• Excellent customer service with well-developed verbal and written communication skills
• A proactive person who presents professionally
• Experience in a department where KPIs are used
• Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
• Ability to sell additional work as required
• Someone who can work autonomously but thrives when part of a team
• Love a fast paced, yet fun environment

Benefits:

This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include:

• Embrace development and mentoring from your team, fostering personal and professional growth!
• Access hundreds of discounts using our exclusive reward platform
• Join a company that continues to grow and expand in the Auto industry
• Paid parental leave to support you and your family

Southport Mazda was established in 1985 and is proud to be supporting the Gold Coast community. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Southport Mazda, we genuinely consider our people to be one of our greatest assets.