Service Booking Administrator

This is a key role in advising to our customers in respect of the care of their vehicles and explaining the value of maintaining their vehicles in accordance with BMW & MINI specifications. It provides the link between our highly trained workshop technicians and our customers while delivering customer focused service.

Responsibilities

• Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer enquiries, when appropriate, to service bookings.
• Inspect customers’ vehicles service history to accurately identify and verify all customers’ service needs and in particular to ensure that all customers concerns are correctly captured on the job card.
• Record customers details accurately, clarify payment options at the time of booking and confirm time for pickup.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements.
• Identify and communicate with the sales department prospective new/used car sales prospects.
• Providing direct support to the Service Manager & Service Advisors.
• Assist in Service administration procedures.
• Update records and databases with personnel, financial and vehicle data.
• Handle administrative requests and queries from management.
• Ensure efficient processing of Service Department paperwork.
• To deliver customer satisfaction scores in line with BMW and Frank Keane Group standards.
• Support other departments where required / other ad-hoc duties as assigned.

Requirements

• Excellent customer service skills, professional phone manner and work ethic essential.
• Experience in the motor industry or similar role with a premium brand an advantage.
• Proficiency in MS Office including Excel, Word, Outlook.
• Ability to work well in a process driven environment.
• Attention to detail and problem solving skills.
• Strong oral and written communication skills.
• Strong organizational skills with the ability to multi-task in a fast-paced environment.
• Knowledge of CDK/Kerridge an advantage but not essential.

This is an excellent opportunity to join the motor industry in a successful, secure, progressive and Irish family-owned company.

To apply, please submit your CV, along with a cover letter, via the link below.

Job Type: Full-time

Pay: €27,000.00-€29,000.00 per year

Benefits:

• Bike to work scheme
• Employee discount
• On-site parking

Ability to commute/relocate:

• Limerick, CO. Limerick: reliably commute or plan to relocate before starting work (preferred)

Location:

• Limerick, CO. Limerick (preferred)

Work Location: In person