Service Coordinator

Our Moncton location is growing, and we’re looking for a Service Coordinator to join our Service Department.

This is a fast-paced, hands-on role that sits at the center of our service operations. You’ll be responsible for coordinating service calls, supporting technicians, sourcing parts, and helping troubleshoot issues. This role is ideal for someone who is highly organized, technically inclined, and thrives in a problem-solving environment.

You’ll be a key point of contact for customers, technicians, and suppliers—ensuring service requests are handled efficiently from start to finish.

Key Responsibilities

• Manage the full lifecycle of service requests—from initial customer contact to final invoicing
• Receive and respond to customer inquiries via phone and email
• Schedule and coordinate service technicians
• Work closely with technicians to troubleshoot issues and identify required parts
• Communicate with suppliers to source parts and confirm pricing and availability
• Prepare and submit service quotes and requests for approval (including to funding agencies)
• Track and ensure timely ordering and receipt of parts
• Maintain accurate service records and documentation
• Process invoicing and payments

What We’re Looking For

• Strong organizational and time management skills, with the ability to handle multiple priorities
• Ability to stay calm and effective in a fast-paced, sometimes high-pressure environment
• Excellent customer service and communication skills
• A proactive, problem-solving mindset with strong attention to detail
• Comfortable working both independently and as part of a team
• Experience coordinating or supporting others (informal leadership is an asset)
• Previous experience in an administrative or office environment
• Technical aptitude or troubleshooting experience (strong asset)
• Proficiency with Microsoft 365 (Outlook, Excel, Word) and general computer systems
• Bilingual in English and French

If this sounds like you and you are interested in joining our team, please contact us today!

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person