Service Delivery Manager

About XBP Europe

XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.

Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.

Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at www.xbpeurope.com

HBO degree in Business Administration, IT, or a similar field, or equivalent relevant experience.

A minimum of 3-5 years of experience as a Service Delivery Manager, preferably in the IT services industry.

A proven track record of successfully managing client relationships and meeting SLAs.

Strong leadership skills.

Great communicator and can effectively interact with clients and stakeholders at all levels.

Solid understanding of service delivery processes, the ITIL framework, and service management tools.

Strong problem-solver with excellent analytical skills.

Experience with IT infrastructure and the ability to function on a local contact for IT infra requests and changes.

A strong commitment to delivering exceptional service quality.

XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.

XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.

XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.