Service Delivery Manager

• Executive Level 2 Lower, Ongoing
• $135,402 - $152,073 + 15.4% super
• Melbourne. Other Bureau capital city offices will be considered

The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water, climate, ocean and space weather services for Australia – all day, every day.

The Service and Infrastructure Management program (SIM) is responsible for Service Management, Service Operations, Infrastructure, Networks, High Performance Computing, End User Services, and Service Delivery. The program manages a significant portion of the Bureau's budget and has a vital role in ensuring the ongoing stability and operations of all IT assets essential for the delivery of Bureau capability.

The Bureau is seeking a strategic and results-driven Service Delivery Manager to oversee a major managed services contract within the infrastructure support domain. This pivotal role is accountable for ensuring the reliable, secure, and cost-effective delivery of infrastructure services that underpin the Bureau’s national operations and critical weather intelligence systems.

As the primary interface between the Bureau and its managed service provider, the Service Delivery Manager will lead contract governance, performance management, and continuous improvement initiatives. The role demands a strong focus on service excellence, risk mitigation, and stakeholder engagement across technical, operational, and executive levels.

This role is suited to a seasoned service delivery professional with deep experience in infrastructure operations, vendor management, and contract accountability. The successful candidate will demonstrate exceptional communication, analytical, and leadership capabilities, with a commitment to operational excellence and public value.