Service Desk Analyst

• Serve as the first point of contact for end‑user IT issues, handling inbound calls and tickets.
• Triage, log, and resolve incidents where possible, escalating to technical teams when required.
• Provide first‑level support for desktops, applications, user access, and basic infrastructure services.
• Communicate clearly with users, delivering timely, professional, and empathetic support.
• Document repeatable fixes and follow ITIL‑aligned processes to ensure accurate, high‑quality ticket handling.

• This role is based 100% onsite in Port Kembla NSW, only candidates based in this area will be considered.
• Strong interest in technology with a desire to grow in an IT support environment
• Excellent verbal and written communication skills with a customer‑first mindset
• Experience in customer‑service roles, with the ability to support users professionally
• Basic understanding of troubleshooting and exposure to IT environments such as helpdesk or desktop support
• Ability to work effectively in a team and adapt to shift‑based work when required

What you’ll love about working here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

Apply today!