Service Desk Analyst (Aps56)

At eSafety, we are pioneers in online safety regulation, leading global efforts to combat digital harms and foster safer, more positive online experiences for all Australians. Our mission is bold and far-reaching.

From tackling cyberbullying and child sexual exploitation, to confronting emerging harms brought about by new innovations such as generative AI and immersive technologies, we oversee Australia’s online safety landscape.

eSafety’s structure consists of the Office of the eSafety Commissioner and three divisions:

• Regulatory Operations Division: with Branches focused on Education, Prevention and Communities; Investigations; Industry, Compliance and Enforcement

• General Counsel: including our Legal Services Branch

• Technology and Strategy Division: with Branches focused on Strategy, Engagement and Research; Technology, Data and Digital Enablement; Strategic Communications; Business Operations and Governance.

Supporting this structure are Executive Support Offices which play a key role in the facilitation and coordination of activities across the broader organisation.

This is an exciting opportunity to make a difference in a small and growing agency working on the front lines of online safety.

Service desk analysts provide a key role in keeping eSafety’s systems running smoothly to ensure operations continue and users can operate at their best. They will develop strong working relationships across the Technology and Engineering teams, business lines and their peers in the ACMA to develop and implement best practice in the eSafety service desk environment.

Full details of the position, and information about how you can apply, are provided in the candidate pack.

To be eligible for employment with eSafety, applicants must be an Australian citizen.

Technical assistance: For questions relating to the online lodgement of your application, please email recruitment@esafety.gov.au before the closing date.