Service Integration & Management Lead
Posted on March 13, 2025 by Anthesis Group
- Manila, Philippines
- $nan - $nan
- Full Time
Description
Anthesis is maturing rapidly and needs a resourceful, independent person to join an emerging IT Service Management function within a growing enterprise IT team. Anthesis’ requirements have now developed to the stage where a dedicated resource is required to manage the lifecycle of 3rd party services contracted and consumed by the IT Team and wider business. This role will involve working with vendors, enterprise architects, business analysts, business stakeholders, and the wider IT Team to ensure that understand business needs, analyze and document processes, and implement solutions that enhance efficiency and drive business growth.
This role will:
- Manage the procurement, governance and lifecycle of external IT services
- Improve value derived from external IT services through cost optimization and improved service delivery
- Act as the central point of contact between the business, internal service delivery stakeholders, and third-party service providers
Key Responsibilities
- Negotiate new and recurring contracts with service providers on behalf of Anthesis
- Maintain the master data for all Anthesis’ IT service partners, and their corresponding internal stakeholders
- Review license usage regularly to tailor costs to consumption, and ensure IT service costs are tracked and rebilled correctly
- Act as the primary interface between business stakeholders, internal IT teams, and third-party service providers.
- Identify, manage, and mitigate risks associated with multi-supplier environments.
- Ensure compliance with regulatory requirements and internal policies.
- Establish and monitor metrics for service providers to ensure quality and value
- Ensure that duplicate or overlapping services are merged or decommissioned
- Work with:
- the architecture team to ensure that all new services meet the predefined requirements
- the project management office to ensure that all new services are deployed to an efficient and scalable pattern, including technologies like SSO & SCIM
- the Global Service Desk Lead to ensure that all services are adequately supported and documented
- senior service sponsors to ensure appropriate engagement with, and value for, the business consumers of IT services
- the Cyber Security Lead to ensure that service providers are reviewed regularly for security, compliance, and risk-management purposes
Skills, Knowledge & Expertise
- With 5+ years in a procurement role
- Proficiency in ITIL (preferably ITIL 4) and familiarity with Agile and DevOps principles
- Strong understanding of SIAM principles, frameworks, and methodologies
- Excellent stakeholder management and communication skills
- Experience with contract management, SLA/OLA negotiation, and vendor management.
About Anthesis Group
Our commitment to building and maintaining a diverse workforce
Anthesis has clients across all industry sectors and supports some of the world’s largest multinationals such as Reckitt, Cisco, Tesco, The North Face, and Target. The company brings together 1,300+ experts operating in 42 countries around the world and has offices in Andorra, Brazil, Canada, China, Colombia, Finland, France, Germany, Ireland, Italy, the Middle East, the Philippines, Portugal, Spain, South Africa, Sweden, the UK, and the US.
We encourage all employees to contribute their ideas, perspectives, and experiences to help us create an inclusive and equitable workplace. By embracing diversity and providing equal opportunities, we believe we can drive innovation, foster creativity, and achieve our shared goals. So, if you’re ready to be a part of something truly extraordinary, then we want you! Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, pregnancy, marital status, protected veteran status, or disability status.
Together, we can continue to build a diverse and inclusive workforce where everyone has an equal opportunity to succeed and thrive.
If you require any reasonable adjustments to be made to your application process, or need this job advert in a different format, just let us know and we’ll be happy to help.
Anthesis has clients across all industry sectors and supports some of the world’s largest multinationals such as Reckitt, Cisco, Tesco, The North Face, and Target. The company brings together 1,300+ experts operating in 42 countries around the world and has offices in Andorra, Brazil, Canada, China, Colombia, Finland, France, Germany, Ireland, Italy, the Middle East, the Philippines, Portugal, Spain, South Africa, Sweden, the UK, and the US.
We encourage all employees to contribute their ideas, perspectives, and experiences to help us create an inclusive and equitable workplace. By embracing diversity and providing equal opportunities, we believe we can drive innovation, foster creativity, and achieve our shared goals. So, if you’re ready to be a part of something truly extraordinary, then we want you! Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, pregnancy, marital status, protected veteran status, or disability status.
Together, we can continue to build a diverse and inclusive workforce where everyone has an equal opportunity to succeed and thrive.
If you require any reasonable adjustments to be made to your application process, or need this job advert in a different format, just let us know and we’ll be happy to help.
Advertised until:
April 12, 2025
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