Service Manager / Aftersales Manager

We are looking for a results-driven Service Manager to oversee the operations of an automotive service department. The role manages both frontliners and workshop teams to ensure smooth workflow, excellent repair quality, and high customer satisfaction.

The ideal candidate is a hands-on leader who can balance technical know-how, people management, and process improvement to maintain service excellence within a reputable automotive group.

Key Responsibilities

• Oversee and manage daily service and workshop operations to ensure efficiency and productivity.
• Implement and monitor service procedures, quality standards, and customer service policies.
• Lead, coach, and evaluate service advisors, technicians, and support staff.
• Address and resolve customer concerns promptly and professionally.
• Ensure accurate job orders, billing, and documentation for all repair and maintenance work.
• Coordinate with finance and admin for collections and account follow-ups.
• Identify opportunities for operational improvement and introduce process enhancements.
• Develop initiatives to increase sales and aftersales revenue such as value-added services.
• Control departmental expenses and ensure targets are met.
• Promote a culture of teamwork, professionalism, and accountability.

Qualifications

• Male or Female, with proven reputation and integrity in the automotive industry.
• Bachelor’s degree in Engineering, Management, or a related field.
• At least three (3) years of experience in automotive service management, aftersales, or workshop leadership (dealership experience preferred).
• Strong knowledge of vehicle diagnostics, repair, and service operations.
• Proficient in Microsoft Office applications for reporting and presentations.
• Excellent leadership, communication, and decision-making skills.
• Analytical, organized, and results-oriented with a customer-focused mindset.

What We Offer

• Competitive salary package with performance incentives
• Comprehensive government-mandated benefits
• Transportation and telecommunication allowances
• Annual appraisal and employee recognition programs
• Incentive and rewards opportunities
• Continuous training and professional development
• Supportive and growth-oriented work environment

Job Type: Full-time

Pay: Php38,000.00 - Php45,000.00 per month

Benefits:

• Additional leave
• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Availability to start (required)
• Reason for exploring opportunity? (Required)
• What is your expected salary range for this role? Feel free to include any benefits or compensation you're looking for. (Required)

Experience:

• Service Manager : 3 years (Preferred)

Location:

• Pasig (Preferred)

Work Location: In person