Service Support Coordinator Ii (Warranty Admin)

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv , we don’t just hire talent - we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure , we are scaling up to meet the demands of AI, data centers, and next-gen technology —and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership . Our leaders engage and drive with collaboration, innovation, and customer-centric thinking , setting the foundation for an action-focused culture .
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects , you’ll have the opportunity to expand your expertise and grow your career .
• A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
  

JOB SUMMARY:

The role must maintain a balance between Vertiv Corporate Policy/procedures and the customer needs. This includes providing an exceptional level of customer service to all Sales Representatives, (internal and external). Customer service is defined as responding to customer, Vertiv field and Vertiv credit inquiries regarding service levels, # of PM’s, billing frequency, in an expedient manner. The Sales Contracts Specialist 1 for OE&I will manually enter all service contracts sold on equipment orders for all Vertiv units including GXT units (PAPs) & One-time services and Thermal Upgrades. They will also be responsible for maintaining customer contact information, request to add and removing tags from existing sites, request to create new sites and tags, and be the primary liaison between the Sales Rep Channel and the Credit department for processing orders.

JOB RESPONSIBILITIES:

• Provides high-quality and valuable support to contracts administration and related processes.
• Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and
  timeliness.
• Ensures that information logged in the designated databases and systems is accurate and updated.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time
• Ensures all contract transactions are done accurately and on time.
• Ensures all required information is logged in the appropriate systems and databases in a timely and accurate
  manner.
• Provides accurate solutions to issues and concerns raised by the market units or other points of contact.
• Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate.
• Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and
  standards set forth within the workgroup/team.
  

JOB QUALIFICATIONS:

• College graduate of any course
• Previous experience within a service environment performing administrative functions.
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility
• Keen attention to details.
• Comprehensive administrative/clerical/back-office experience
• Time management skills
• Must be able to work with minimal supervision.
• Works well with others; team player
• Fluent English written and verbal skills
• Strong sense/knowledge of the service business
Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
  

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Transparent and Open Communication