Shop Coordinator

Shop Coordinator

About the Role

Endeavor Technologies, a Kurz Solution, is seeking a highly organized and customer-focused Repair / Shop Coordinator to support our service operations. This role serves as the central point of contact for incoming customer inquiries and plays a critical role in coordinating repair activities within the shop.

Working closely with our Customer Service and Shop teams, you’ll help ensure smooth job intake, accurate documentation, and timely shipment of repaired equipment. This is a hands-on, fast-paced role ideal for someone who enjoys multitasking, problem-solving, and collaborating across departments. This is a 30-hours per week role with potential for 40-hours per week in the future.

Key Responsibilities

Customer & Administrative Support

• Serve as the first point of contact for customers via phone and email
• Gather and document incoming job information
• Create and manage cases, RMAs, service reports, and inspection jobs in NetSuite
• Confirm asset receipt and review incoming contracts

Service Coordination

• Support the CSR team with job tracking and updates
• Maintain the shop shipping list and coordinate with shop managers on upcoming shipments
• Process component parts orders and manage shipment tracking information
• Conduct final contract reviews, including customer communication for shipping and payment details

Job Completion & Documentation

• Assist with job costing, including time entry validation and work order completion
• Close completed and scrapped jobs in the system
• Update customer records with specifications and relevant job details

Shipping & Receiving Support (as needed)

• Package products for shipment
• Take and document incoming/outgoing photos
• Verify and apply nameplates to equipment

Qualifications

• High School Diploma required; Associate degree preferred
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience in industrial, electro-mechanical, manufacturing, or distribution environments preferred
• Familiarity with ERP systems (NetSuite a plus)

What You Bring

• Strong organizational and multitasking skills in a fast-paced environment
• Ability to work independently and take initiative
• Comfort communicating with customers via phone and email
• Willingness to be hands-on, including light lifting and occasional shop support
• Clear and professional communication skills
• A collaborative mindset and commitment to team success
• A strong customer service orientation

Keys to Success

• Demonstrates strong alignment with company core values
• Maintains responsiveness and accessibility to customers
• Communicates clearly across teams and with clients
• Works effectively with internal stakeholders to resolve challenges

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• 401(k) with company match
• Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• Company-paid training and development