Smartsheet Solutions Architect

POSITION SUMMARY:

Develop, build, and deploy custom solutions leveraging the Smartsheet and/or Google AppSheet API.

JOB QUALIFICATIONS:

• Lead consulting engagements and collaborate with internal stakeholders to define requirements and deliverables
• Serve as the Smartsheet subject matter expert and provide oversight on Smartsheet projects
• Develop and maintain operational dashboards and reporting solutions
• Design, test, and implement integrations with platforms such as JIRA and PowerBI
• Build tools, automation, and scripts to enhance platform functionality and reliability
• Provide technical support for testing and deploying new features and enhancements
• Troubleshoot and resolve system issues independently
• Define system architecture, integration points, and security compliance strategies
• Act as a technical liaison with vendors for incidents, release schedules, and issue tracking
• Ensure adherence to security standards and create system documentation.
• Identifies customer needs through communication and probing.
• Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time.
• Assists customers in handling, servicing, follow-up, communication and closure of issues.
• Completes workload on time. Monitors if transactions are processed in a timely manner.
• Implements error-proofing method to ensure all transactions done are accurately.
• Participates in conferences calls, meetings and discussions with customers.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
• Coordinates with other teams/support to complete the request of customers.
• Monitors team service level and assists in workload distribution
• Conducts team/functional/business overview presentations during counterpart visits as required by team lead/supervisor.
• Assists colleagues in answering general inquiries from customers
Handles specialized queries from customers.

JOB RESPONSIBILITIES:

• Bachelor’s Degree in IT, Engineering or equivalent courses.
• At least 5 years of experience in project management and/or business process management
• Good understanding of Smartsheet systems architecture and ability to design scalable solutions
• Knowledge of data integration tools and experience with SaaS application integrations
• Expertise in Smartsheet, including advanced applications like Control Center, workspaces, power apps, sheets, reports, and dashboards
• Proficiency in Smartsheet tools (e.g., Data Shuttle, DataMesh, Functions and Formulas, Platform Administration)
• Experience with data visualization and integrations involving JIRA and PowerBI
• Proven ability to automate workflows and customize dashboards/reports
• Strong problem-solving skills and the ability to communicate technical findings clearly to non-technical audiences
• Proficient in English on both Verbal and Written
• Excellent Communication and Interpersonal Skills
• Functional Knowledge in one or more of the following areas are desired; Google AppSheet, SharePoint, Microsoft Excel, Microsoft Office (Excel/PPT/Word), Microsoft Visio Drawing, Power BI, Excel/Power Query, SSRS (SQL Server Reporting Services)
• Understands Service Level Agreement
• Understands Business Process Outsourcing Structure
Familiar with a variety of the Program Management concepts, practices and procedures

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
  

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development