Software Integration Specialist

JOB DESCRIPTION

CLASS TITLE: Software Integration Specialist

LOCATION: Charlotte, NC

FLSA STATUS: Exempt

REPORTS TO: Software Integration Supervisor

CHARACTERISTICS OF THE CLASS:
The Software Integration Specialist is primarily responsible for supporting and integrating Romexis Software. This position will report to the Software Integration Supervisor. This position will also assist with training, events, and shows.

ESSENTIAL DUTIES:

• Supports Romexis software, new releases and updates
• Notifies Software Integration Supervisor, National Sales Manager, and Technical Support Supervisors of software releases and updates
• Works with management teams on software release strategies to the field
• Works with Finland and 3rd parties on Romexis integration and software solutions for the North American market
• Performs software testing and approves prior to release in the field
• Designs software order process and workflow for all Romexis modules and licensing between Planmeca and E4D
• Maintains relationships with 3rd parties such as, but not limited to: Henry Schein Practice Management, E4D, Dolphin, Eaglesoft/Patterson Imaging, Mac Practice, Dentrix, SureSmile, OrthoStudio, etc.
• Collaborates with Sales and Marketing teams
• Assists with escalated sales and technical support issues related to Romexis software and integrations
• Assists with Romexis software training for sales and internal teams
• Assists with special events and shows as directed by National Sales Manager and Software Integration Supervisor.
• Assists with software and digital imaging product updates for the demo room floor.
• Compiles competitive technical/functional information for software
• Utilizes proper project management solutions to meet deadlines and goals

• Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
• Adheres to Company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:
Training and Experience

• Bachelor of Science degree in IT field
• Minimum 5 years’ experience in field based technical, software, and IT support
• Extensive experience with Mac, PC, PAC servers and Citrix environments in large institutions
• Experience in medical or dental industry
• Or an equivalent combination of training and experience

Knowledge, Abilities and Skills

• Problem solving skills
• Technical capacity
• Time and project management
• Customer/Client centric
• Good oral and written communication skills
• Ability to interact and build rapport with customers
• Excellent presentation skills in front of both large and small groups
• High level technical system thinking skills

PHYSICAL REQUIREMENTS:

• Work hours are Monday-Friday 8:00 am – 5:00 pm, some weekends
• Up to 20% travel
• Ability to lift up to 35 lbs.

WORKING CONDITIONS:
The work environment of the position is in a professional office environment with uses of standard office equipment such as computer, phone, and copiers. Travel for meetings, conferences and events out of state may require overnight, weekend and international travel.





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