Spanish Bilingual Customer Service Representative (Csr)

FREE HMO Upon Start Date + 2 FREE Dependents Upon Regularization

Performance Incentives + Monthly Spiffs + Language Premium

Work location: Skyrise 4A, IT Park, Cebu City

Work schedule: Graveyard Shift

A day in the life of a customer service representative includes . . .

• Performing detailed research into production problems at all stages of book publishing process and providing answers and solutions to authors’ questions
• Communicating with Spanish and English speaking authors via telephone, email, and/or postal mail regarding the status of the book production process
• Answering questions, addressing concerns, and educating authors on the scope of our services as well as design and print standards
• Solving problems by referencing and researching any inconsistencies between layout and printing files, utilizing internal databases, and the electronic and physical submission files
• Saving necessary author and book information into the database, including an author’s contact information, service selections, and special instructions
• Promoting customer satisfaction by taking consistent and positive proactive/reactive steps to attend to an author’s specific needs
• Establishing and maintaining a highly professional and courteous client interaction environment

This job is perfect for you if you have . . .

• A native command of international Spanish and must be fluent in English and Spanish, both verbal and written
• Entry level to 1-2 years experience in customer service in a Spanish support BPO
• A bachelor’s degree or college level with relevant experience
• The willingness and ability to work onsite (Cebu IT Park); preferably from Cebu but open to outside Cebu applicants
• A keen eye for detail and strong organizational, time management, and problem solving skills
• The ability to break down complicated process steps into information an author can easily understand
• A pleasant but firm demeanor, with composure under pressure and the ability to work independently and within a team environment
• Tolerance for low physical mobility, i.e., sitting at a desk for extended periods
• Sufficient manual and digital dexterity to work with a computer, keyboard, mouse, monitor, and phone pad
• A working knowledge of Microsoft Office applications and Adobe Systems applications (PageMaker, Photoshop, and Acrobat Reader) is preferred but not required

Job Type: Full-time

Pay: Php55,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training
• Pay raise

Ability to commute/relocate:

• Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Location:

• Cebu City (Preferred)

Work Location: In person