Sterilization Assistant + Front Desk Reception Floater

Please Note:

(1) Applications without responses to the Customized Pre-screening questions will not be considered.

(2) Do not use AI to generate your responses.

(3) Please do not contact the office directly (by phone or email) to apply or inquire about the position; only applications and inquiries through Indeed will be considered.

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Sterilization Assistant plus Dental Receptionist/ Administrator needed for Established West Toronto Practice (Bloor St W and Jane St)

We are an established but growing family dental practice in West Toronto (at Bloor St W and Jane St) with 4 chairs (1 dentist, 2.5 hygienists) looking for a friendly, flexible, easy-going, eager-to-learn receptionist ideally with a minimum of 1 years’ experience in reception (but not required), interested in getting into the dental field as a receptionist and sterilization assistant. The position will be split between front desk and back clinical area.

The main responsibility will be in the clinical area: assisting the lead dental assistant with reprocessing dental instruments and dental operatory room turnover on 4 clinician days (Wednesday, Friday).

When not needed to help in the clinical area, you will be responsible for helping the lead receptionist with front desk duties using our office management software (Oryx) : recare calls, submitting treatment planning, referrals and intake of specialist reports, dental predeterminations, billing and dealing with dental insurance when not needed for clinical duties.

You will be required to cover the reception area when the lead receptionist is off and basic dental assisting duties when the lead dental assistant is off.

The successful candidate will possess:

- High proficiency with their basic customer service skills

- High proficiency and Confidence with a professional level of communication - both written and verbal (direct to patient/ customer and over the phone), at all times (starting with any Indeed communications)

- Ability to reliably and consistently attend required shifts

- strong English communication abilities (both written and verbal)

- fast learner

- attention to detail

- Ability to precisely follow directions given

- Thrive in a fast-paced environment

- proven interpersonal skill

- the desire to genuinely help our patients

**All applicants will receive any required training needed:

- Online modules to introduce you to dental terminology, dental administration and reception basics, and our software program (Oryx),

- limited one-on-one training sessions on office-specific protocols, on-the-job training with one of our team members

- Online module to receive your certification in IPAC and Reprocessing of Medical Devices (if you are not already certified) , as well as on-the-job training with our dental assistant and hygienist

Required hours:

• Monday 10:30 AM to 6:30 PM/ 7:15 PM (1.0h lunch) (7.0h) (clinic is open 9:00 AM to 6:30 PM/ 7:00 PM, you will close the day)
• Tuesday: 7:45 AM to 3:45 PM (1.0h lunch) (7.0h) (clinic is open 8:00 AM to 5:00 PM, you will open the day)
• Wednesday: 9:15 AM to 5:15 PM (1.0h lunch) (7.0h) (clinic is open 7:30 AM to 5:00 PM, you will close the day )
• Thursday: 7:45 AM to 3:45 PM (1.0h lunch) (7.0h) (clinic is open 8:00 AM to 5:00 PM, you will open the day)
• Friday: 7:15 AM to 12:15 PM (5.0h) (clinic is open 7:30 AM to 1:00 PM, you will open the day)

Commute: We are located at Bloor St and Jane St, just steps from Jane Station. We are best accessed by public transit (Jane station), biking or walking. Parking is not available in the building. There are numerous nearby Green P lots, side street parking is possible with some effort.

Position start date: As soon as possible

Qualifications

• Proficient in Microsoft Office, data entry, and clerical tasks
• Strong customer service skills with experience in front desk operations
• Familiarity with multi-line phone systems and phone etiquette
• Office experience preferred
• Ability to communicate effectively in English
• Medical or dental office experience a plus
• Detail-oriented with the ability to handle filing and administrative tasks efficiently

Hourly rate:

$18.00-$22.50

Starting rate will be commensurate with your level of experience/ amount of training needed with/

(1) dental administration/ reception tasks

(2) sterilization technician duties

$18.00- <2yr reception/ admin (non-dental), no sterilization technician experience

$18.50-$19.50- <2yr reception admin experience (dental) or >2yr reception (non-dental), sterilization technician experience

$19.00-$20.00- 2 years or more admin/ reception experience (dental), no sterilization technician experience

$21.00+- have dental reception/ admin experience and sterilization technician experience

Job Type: Full-time

Pay: $18.00-$22.50 per hour

Benefits:

• Dental care

Schedule:

• Monday to Friday
• No weekends

Application question(s):

• Please explain what tools you use you keep yourself organized.
• What methods do you use to ensure that you are able to learn the material taught to you during training?
• How do you prioritize tasks? How do you determine degree of priority? How do you do so when the job/ material is new to you and you are still training?

Education:

• Secondary School (preferred)

Experience:

• receptionist: 1 year (preferred)

Work Location: In person