Store Manager

The Royal Standard, a Louisiana owned retail/wholesale company, is seeking a Store Manager at one of its Baton Rouge locations, which specializes in selling gifts, accessories, and home décor. The Royal Standard is a privately owned specialty wholesaler and retailer that has three locations in Louisiana that have been voted for multiple years as best Gift Store and Antique and Home Décor Store by 225 Magazine and The Times of Acadiana. The Royal Standard has seven retail stores located in Louisiana, Alabama, and Texas.

The Store Manager position requires an individual who is:

• Sales and Customer Service Oriented
• Goal & Deadline Driven
• Professional, Friendly, Diplomatic, and Proactive
• Motivator, Coach, and Delegator
• Organized and Detail Oriented, yet Creative
• Excellent Communicator
• Computer Literate –NetSuite, Microsoft Excel and Word, email
• Physically Able to Move Light Furniture, Boxes, and Merchandise

Responsibilities Include:

• Creating and fostering a customer service environment that models the vision and values of the company; Training, coaching, and role playing with staff to ensure Customer Service standards are met
• Monitoring Sales & Payroll Target Daily, along with other metrics; Developing Daily Sales Plans to meet targets
• Supervising Assistant Manager, sales staff, and contract workers
• Motivating sales staff to reach or exceed store sales goals and visual merchandising standards
• Hiring, training, coaching, and scheduling sales staff to meet the needs of the business; monitoring sales to payroll ratio and scheduling to payroll budget; Completing Bi-Weekly Payroll
• Developing and maintaining merchandise displays, signage, and cleanliness, stock levels, and overall store appearance; Working with the Corporate Visual Manager and Regional Manager on a regular basis to ensure that visual standards are being met
• Evaluating sell through and effectiveness of displays in terms of sales dollars and ease of access
• Enforcing store policies with customers and employees
• Communicating all store needs to Regional Manager through weekly meetings and ad hoc discussions
• Monitoring and communicating with store merchants on a frequent basis regarding sales and visual presentation of their booths
• Planning and executing Special Events in the store