Store Manager - Full Time

Job Overview
Are you energized by fast-paced environments and enjoy leading a team while creating great customer experiences? We are hiring a full-time Store Manager to manage daily operations at a busy seasonal ice cream and frozen yogurt shop.

This is a hands-on leadership role ideal for someone who enjoys working with people, coaching younger staff, and keeping operations running smoothly during high-volume summer days. The ideal candidate will be responsible for overseeing daily store activities, managing staff, and ensuring excellent customer service. This role requires strong leadership, organizational skills, and a comprehensive understanding of retail management to foster a positive shopping environment and achieve business objectives.

Experience supervising or working in high-volume quick-service environments (such as McDonald’s or similar fast-food restaurants) is a strong asset.

What You’ll Do

Lead Daily Store Operations

• Oversee day-to-day operations of a busy seasonal ice cream store
• Ensure smooth service during peak periods
• Handle customer service issues promptly and professionally to maintain high customer satisfaction levels.
• Maintain a clean, organized, and welcoming store environment
• Provide coverage and step into operational roles as needed

Lead & Support the Team

• Lead and supervise store staff, including recruiting, training, and developing team members to ensure high performance and engagement
• Conduct regular team meetings to communicate goals, expectations, and provide ongoing training & development opportunities
• Utilize strong communication skills for effective staff coordination and customer interactions.
• Set clear expectations for customer service and workplace standards
• Provide coaching and constructive feedback to support performance
• Escalate performance concerns to management when required

Be Hands-On in Service & Training

• Perform core duties including scooping ice cream, preparing frozen yogurt, and serving customers
• Train staff on service techniques, food handling, and efficiency
• Lead by example with professionalism, positivity, and teamwork

Inventory & Deliveries

• Receive deliveries and complete accurate product counts
• Report shortages to suppliers the same day
• Conduct regular inventory checks and notify management of restocking needs
• Manage POS systems, cash handling procedures, and bookkeeping tasks with accuracy.

Requirements

• Experience in a fast-paced food service or retail environment (high-volume experience preferred)
• Previous shift leader, supervisor, or store management experience strongly preferred
• Proven ability to lead teams, manage performance, and maintain standards during busy periods
• Experience with staff training, scheduling, and day-to-day operations
• Strong customer service and communication skills
• Organized and able to prioritize tasks in a fast-paced environment
• Comfortable working with and leading younger team members
• Experience with POS systems, cash handling, and basic inventory control
• Reliable and accountable, with consistent availability

Additional Requirements:

• FoodSafe Certification (or willingness to obtain)
• Valid driver’s license and reliable access to a vehicle (occasional off-site event shifts)

Job Types: Full-time, Seasonal
Contract length: 6 months

Pay: $19.54-$23.53 per hour

Expected hours: 40 per week

Application question(s):

• Do you have experience supervising or leading a team in a fast-paced environment?
• This role requires availability on Mondays, Thursdays, Fridays (delivery days) and at least one weekend day. Can you fully commit to this schedule for the summer?

Experience:

• Store management: 1 year (required)

Language:

• English (required)

Licence/Certification:

• FoodSafe (preferred)

Work Location: In person