Store Operations Manager

HobbyTown – Operations Manager (Staff Support & Merchandising) Position Overview

The Operations Manager supports HobbyTown in delivering strong operational execution, consistent merchandising, and exceptional customer experience across the entire store. This role provides hands-on guidance, coaching, and support to improve store performance, profit, and brand consistency.

Reporting directly to the Franchise Owners, the Operations Manager is a trusted collaborator to the Franchise Owners and a key leader in store operations.

Key Responsibilities
1. Store Support & Relationship Management

• Build trust with staff through consistent communication, follow-up, and hands-on support.
• Understand the store’s goals, challenges, and business needs.

2. Operational Excellence & Brand Standards

• Conduct routine store checks to assess operational execution, store cleanliness, inventory integrity, and customer experience.
• Support implementation of HobbyTown brand standards, operational processes, and expectations.
• Ensure the store follows best practices in loss prevention, safety, receiving, and inventory control.

3. Merchandising Leadership & Execution

• Support store with merchandising execution by leading initiatives including planograms, category resets, product flow, and seasonal displays.
• Provide hands-on merchandising help when the store requires support or realignment.

4. Sales Growth, Margin Improvement & Financial Coaching

• Monthly review of KPIs with Franchise Owners (sales, gross margin, payroll %, category mix, conversion, transaction count, inventory turns).
• Construction of daily store schedule for staff and daily responsibilities.

5. Training, Development & Best Practices

• Coach store staff on operational execution, merchandising, service standards, and development.
• Hold store staff accountable to best practices and HobbyTown standards through coaching and documentation

6. Customer Experience & Community Engagement

• Ensure the store executes the HobbyTown service model—knowledgeable, hands-on, friendly, and community-driven.
• Coach store staff to improve selling behaviors, engagement, and customer relationship building.

7. Communication & Initiative Rollout

• Ensure all Corporate initiatives—seasonal sets, resets, promotions, training programs, and operational updates—are clearly communicated and executed.

Qualifications

• 3–5 years of Store Manager experience in large-format retail (big-box, specialty, or high-volume environments preferred).
• Strong operational and merchandising background with proven results.
• Experience leading teams, training staff, and driving store execution.
• Demonstrated ability to coach and influence without direct authority.
• Strong communication, organizational, and problem-solving skills.
• Ability to understand financial performance metrics and build action plans.

Success Traits

• Collaborative, supportive, and success focused.
• Hands-on leader with strong operational instincts and merchandising ability.
• Highly accountable with excellent follow-through.
• Strong sense of urgency and ownership.
• Passion for retail, service, and coaching.
• Fun and enthusiastic personality

Benefits

• Paid Time Off
• Retirement Plan matching
• Discount on in-store products

Pay: From $65,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Application Question(s):

• Interview windows will be from 10-5pm Monday through Friday. Please list 2-3 dates and times that you would be available for an interview.
• Evening and Weekend shifts are required for this position. Are there any issues with this requirement?

Experience:

• Retail Store Management: 3 years (Required)

Work Location: In person