Strategic Business Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We Make Membership Come to Life, Every Day

American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

How will you make an impact in this role?

We are looking for a highly motivated and versatile ‘Chief of staff’ to the Benelux Country Managers office to act as a trusted advisor to the Country Manager & VP/GM Card Services and Country Executive Team in Benelux. The Manager will see and influence how decisions are made in our organization, provide recommendations for areas of improvement, and lead key activities to enable the success of the organization.

Minimum qualifications:

• Serve as a thorough partner for the Country Manager and Benelux (Country) leadership team;

• Work closely with the Benelux International Card Services (‘ICS’) Leadership team on business planning, management and strategy development, including development of the annual plan and quarterly updates of associated plans;

• Review and analysis of the market business P&L; work closely with Finance to coordinate, monitor and report on the budget for the Benelux;

• Own and execute on the ICS colleague engagement strategy / plan;

• Manage internal organizational communications through a wide range of channels including memos, announcements and Town Halls;

• Overall responsibility for managing meeting content and presentations, including updates to senior business leaders, Town Halls, and regular business unit reviews. Particular emphasis on creating effective/ impactful presentations to summarize complex ideas and recommendations;

• Coordination of key talent / people related processes (talent assessment, year-end process, organizational changes, etc.);

• Lead other ad-hoc projects as needed.

Preferred qualifications:

• The role is a multi-faceted one and requires analytical, strategy and consultative skills with strong financial understanding

• Extensive experience in project management and change management including ability to multi-task and handle shifting priorities with time-sensitive deadlines in a complex, fast-paced environment;

• Exceptional qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations);

• Positive attitude & interpersonal skills, with a consistent record in successfully building, maintaining, and leveraging relationships with senior management at all levels within the organization;

• Highly motivated self-starter who can drive results and get things done in a self-directed manner, with excellent organizational skills and careful attention to detail;

• Have exemplary written and verbal communication skills, including strong Microsoft office skills including PowerPoint and Excel;

• Strong executive presence and proven ability to exercise the utmost discretion when handling confidential matters;

• Ability to work well under pressure, adapt to changing circumstances and juggle multiple priorities simultaneously;

• Getting others with you, being a team player and strong collaborator;

• Optimistic attitude and good sense of humor.

Non-considerations for sponsorship: Employment eligibility to work with American Express in Netherlands is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship: Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.