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Strategy & Operations Manager, Merchant Experience, Delivery - Emea

Posted on Feb. 25, 2026 by Uber

What You Will Do

Define and Operationalize Strategy: Build and execute the merchant experience strategy to reduce merchant-driven defects, improve platform reliability, and unlock hardware monetization. Develop scalable frameworks, playbooks, and processes to ensure consistent, high-quality execution across teams.
Drive Structural Improvements: Lead the charge on timeliness and reliability by eliminating core merchant pain points. Embed operational excellence as a primary growth lever, turning experience improvements into measurable marketplace impact.
Own Performance Measurement: Track critical KPIs (e.g., reliability, defects, courier/food wait times). Generate actionable insights from data, translate them into concrete action plans, and report outcomes directly to leadership.
Execute Cross-Functionally across EMEA: Partner closely with Country Operations, Commercial, Product, Merchant Tech, and Logistics teams to streamline workflows, scale automation, and strengthen the systems that support our merchants.
Champion the Merchant: Act as the voice of the merchant internally. Ensure our business decisions prioritize seamless, transparent experiences that set our restaurant partners up for long-term success on the platform.

Qualifications

Experience: 3+ years in Business Operations, Management Consulting, or Investment Banking with a strong track record of structuring ambiguous challenges into concrete action plans.
Analytical & Communication Skills: Advanced proficiency in SQL and spreadsheets. You can run detailed quantitative analyses, interpret data, and structure narratives to present actionable insights to diverse audiences.
Industry & Tech Knowledge: Familiarity with merchant tooling ecosystems (POS systems, aggregators) and emerging in-store tech (e.g., smart scales). Experience managing hardware logistics in a B2B2C environment is highly preferred.
Execution & Content Creation: Strong business acumen with the ability to quickly identify performance drivers, build Go-To-Market (GTM) materials, and develop scalable operational playbooks.
Mindset: A highly resourceful, collaborative, and innovative "can-do" approach to complex problem-solving.

Advertised until:
March 27, 2026

Are you Qualified for this Role?

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