Supervisor

The Supervisor, as an integral part of the Store Management team, supports the Store Manager and Assistant Manager in leading and developing Sales Assistants to deliver a commercial offer. The Supervisor supports the implementation of company policies and procedures, driving sales and KPI targets for the store while maintaining Customer Service excellence and operational best practice.

Main duties and responsibilities

This role outline gives comprehensive details of your duties, however it is not fully inclusive of any additional reasonable duties or tasks as required by your Store Manager or Assistant Manager. You are responsible for supporting the delivery of profit targets through leadership, development, commercial offer, customer service and high standards of operation and compliance.

Sales / KPIs

• Fully conversant with all product we offer in order to maximise sales within the store.
• Utilise your team’s skill and drive merchandising initiatives to ensure the store presents a vibrant, exciting image.
• Fully conversant with strong merchandising standards in order to deliver commercial best practice.
• Develop your knowledge of all available reports and information tools in order to drive sales (for example SMP, MAP, Intranet).
• Encourage your team to use their social media skills across TikTok, Instagram and Twitter to promote product range, pop culture trends and in-store events to help drive footfall
• Assist your Store Manager to plan and promote a diverse lineup of Live and Local / Fandom events.
• Ensure all colleagues are aware of relevant store targets and KPIs in order to maximise performance.
• Support the coaching and training of your team to ensure that your store consistently achieves your Balanced Scorecard KPIs.
• Cascade - Fully conversant with cascade processes to maximise sales through this channel for relevant stores.
• Develop understanding of financial information in order to assist with the management of sales budgets for the store and to maximise sales opportunities from INV report data.
• Support your Store Manager and Assistant Manager in managing store controllable costs in line with best practice.
• Fully conversant with use of footfall & conversion data to assist your store manager in understanding and maximising conversion.

People

• Maximise the performance of Sales Assistants by coaching and empowering them to reach their full potential and to facilitate succession planning as appropriate.
• Support the Store Manager in ensuring that store base and any overlay spend are managed in line with your allocated employment budget.
• Assist your Store Manager with the management of employee relations in consultation with HR where necessary, e.g. performance, absence, disciplinary.
• Support recruitment and selection of new colleagues and assist with delivering an effective induction for all new starters.
• Take responsibility for Daily Service Rota and delegation of Sales Assistant tasking.
• Monitor the performance of Sales Assistants and where necessary assist your Store Manager and Assistant Manager with managing poor performance in line with HR procedure.
• Flexibility with working shifts to support the needs of the business.
• Take an active role in your own development and that of your colleagues through the use of appropriate training initiatives, ensuring the requisite level of company knowledge in conjunction with NipperpediA.

Standards

• Drive high standards of housekeeping across all areas of the store, both on the shopfloor and in all back of house areas.
• Support the close monitoring of Your Store Expectations and ensure that these are signed off in consultation with your Store Manager and / or Assistant Manager on a daily or weekly basis as appropriate.
• Ensure all stock processing, transfers and returns are managed according to company standards.
• Compliance with all store / regional / central communications - e.g. daily news / red alert / regional conference calls.
• Awareness and full support given to new and ongoing company initiatives.
• Carry out your work in an environmentally responsible manner, acting on opportunities to save energy and materials and to recycle waste.
• Fully conversant with the use of Intelocate to resolve store issues and queries.

Service

• Cultivate a customer service culture within your store. Maintain high standards in customer service at all times in line with the Super Six Standards.
• Drive Hear My Voice response rate and play an active part in using the information gathered to assist with driving the store service offer.
• Support the Store Manager in creating a service culture in your store where your customer is the number one priority for all members of your team.
• Drive service KPIs of OSAT, till attach, ATV, Conversion and hmv Delivers, in line with the company targets.

Risk & Loss Management

• Responsibility for developing your own knowledge of Loss Prevention Compliance, supported by your Store Manager and / or Assistant Manager.
• Fully understand, implement and support the Company’s Loss Prevention and Health and Safety policies and procedures to reduce risk and loss.
• Ensure that all colleagues support the delivery of a visual shop floor deterrent via a customer service approach in order to identify and reduce the opportunity for external theft.
• Ensure that company procedure is adhered to in all aspects of Till & Cash Office compliance, including daily cashing up and Management Cash Office checklist.
• Ensure that stockcounts are properly executed and work to minimise stock loss. Ensure post count investigations are conducted promptly and thoroughly so that an accurate result is posted.
• Ensure any incidents and accidents are reported promptly with your Store Manager and / or Assistant Manager and ensure they are communicated via the online serious incident response form.
• Ensure any requested weekly feedbacks such as LPGRP are completed promptly with special attention paid to specific group code requests.
• Manage stock loss with your team by regular communication, engagement, floor walking and training.

Job Type: Part-time

Pay: €14.96 per hour

Expected hours: 30 per week

Benefits:

• Additional leave
• Employee assistance program
• Employee discount

Ability to commute/relocate:

• Limerick, CO. Limerick: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Application deadline: 01/04/2025
Reference ID: Supervisor - Limerick
Expected start date: 14/04/2025