Support Services Manager

About Us

Carleton Manor is a compassionate, person-centered long-term care community dedicated to providing high-quality care in a safe, respectful, and home-like environment. We are committed to enriching the lives of our residents and supporting families and staff through teamwork, integrity, and excellence.

Position Summary

The Support Services Manager is responsible for the overall leadership, coordination, and management of non-clinical departments within the home, including Environmental Services (housekeeping and laundry) Maintenance, and other support operations. This role ensures that all services meet regulatory standards, organizational policies, and the highest standards of safety, cleanliness, and resident satisfaction.

Key Responsibilities

Leadership & Operations

• Provide day-to-day oversight of housekeeping, laundry, and maintenance teams
• Develop and implement departmental goals aligned with organizational objectives
• Monitor service quality and resident satisfaction; implement continuous improvement initiatives
• Participate in management meetings and contribute to strategic planning

Regulatory Compliance

• Ensure compliance with all applicable long-term care regulations, public health standards, and safety legislation
• Maintain documentation and records for inspections and audits
• Lead preparation for regulatory reviews

Financial Management

• Manage departmental budgets
• Monitor expenditures and identify cost-saving opportunities
• Oversee purchasing, inventory control, and vendor relationships

Human Resources

• Recruit, train, supervise, and evaluate support services staff
• Foster a positive, respectful, and team-oriented workplace culture
• Manage scheduling to ensure adequate staffing levels

Health, Safety & Infection Prevention

• Collaborate with clinical leadership to support infection prevention and control practices
• Ensure proper sanitation, food safety, and workplace safety standards are maintained
• Lead emergency preparedness planning related to facilities and support services

Qualifications

· Community College certificate or equivalent in Environmental Services or trade related fields. i.e. plumbing, electrical

· Minimum 3–5 years of management experience, preferably in healthcare

· Must be mechanically inclined, able to diagnose building system problems and be able to repair within scope of expertise.

· Strong knowledge of regulatory standards in long-term care

· Experience with budgeting and financial oversight.

· Excellent leadership, communication, and problem-solving skills

What We Offer

• Competitive salary and benefits package
• Pension
• Health Benefits
• EFAP
• Professional development opportunities
• Supportive and collaborative work environment
• Opportunity to make a meaningful difference in the lives of seniors

How to Apply

Interested candidates are invited to submit a resume and cover letter outlining their qualifications and experience to careers@carletonmanor.ca.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Vision care

Work Location: In person