Support Services Supervisor (Dietary & Housekeeping)

Finlandia Village is dedicated to serving mature adults by providing affordable, high quality, comfortable, and secure living accommodations, along with opportunities for social, spiritual, cultural and recreational interaction within an independent, caring community.

Position Summary

The Support Services Supervisor provides person centered care to residents to promote the comfort, safety, and quality of life of the residents of Finlandia Nursing Home/Finlandia Village. The position is responsible to the Director of Support Services of Finlandia Village for the daily operations of the Food Service and Housekeeping Department.

Some Key Responsibilities

• Maintains a working knowledge of the Fixing Long-Term Care Act, 2021 and the Food Premises Regulation of the Health Protection and Promotion Act
• Responsible for menu and production updates and distribution
• Responsible for the management of food and housekeeping budget, costs, purchasing, ordering and inventory
• Monitors and audits food service and housekeeping areas regularly
• Designs procedures for quality control for minimizing food waste/productivity and maintaining preparation standards
• Conducts inspections of work areas, equipment, and evaluations of the facility to ensure compliance with the requirements of all applicable policies & procedures, rules, standards and/or health, sanitation and safety laws
• Monitors the Food Service and housekeeping schedules and assists in the procedures for shift replacement and shift replacement when needed.
• Investigates complaints regarding food service, housekeeping & equipment, and assist the Director of Support Services of any corrective action plans
• Assists the Director of Support Services in developing and maintaining educational and re-instructional programs as well as job routines
• Supports the Director of Support Services in managing employee relations, including recruiting, onboarding, and training new employees. It involves overseeing performance evaluations, coaching, attendance management, and discipline, ensuring compliance with policies, procedures, and employment agreements.
• Provides general supervision of the dietary and housekeeping operations when the Director of Support Services is absent
• Works closely with the Director of Dietary Services, in monitoring infection control, safety, and sanitation programs also replaces Food Service Supervisor when absent
• Participates in resident care conferences and other committee meetings as required
• Develops and maintains a thorough working knowledge of the Finlandia Village Health and Safety Manual and associated Provincial Legislation. Performs Health and Safety inspections and investigations as required
• Develops and maintains a thorough working knowledge of the Finlandia Village Health and Safety Manual, Resident Safety Policies and associated Provincial Legislation
• Performs other related duties as required

Qualifications

• Successful completion of Nutrition Manager diploma or equivalent work experience in the culinary management
• Membership in the Canadian Society of Nutrition Management
• Finnish speaking skill is considered an asset
• An acceptable Police Vulnerable Sector Check verified within the past six months
• 2-step TB test within the past six months

Experience

• Experience in institutional food service an asset

Knowledge

• Ability to read, write and understand oral and written instructions
• Ability to read and interpret manuals related to equipment and systems
• Must have knowledge of current Food Service procedures and best practices
• Must have knowledge of safety rules and procedures and legislation pertaining to food service operations
• Must have knowledge of commercial equipment, chemicals, and WHMIS legislation

Personal Suitability

• Supervisory skills required to manage staff and resources
• Demonstrated interpersonal skills required to handle a variety of interactions with residents, families, staff and the public

Physical Demands

• Extensive walking and standing
• Some lifting, working in awkward positions required in putting away supplies
• Exposure to heat from the kitchen area
• Exposure to biochemical agents and wet floors
• Stress related to time pressures and deadlines
• Occasional irregular hours and overtime

If you would like to join a well-respected organization that has built a tradition of developing mutually rewarding relationships with our residents, employees, and the community we serve, please submit your resume.

At Finlandia Village, we are committed to inclusivity, diversity, equality, and accessibility. Our goal is to build a workforce that reflects the diverse communities we serve. We welcome applications from all qualified individuals, including those with disabilities, Black, Indigenous, and persons of colour, members of the LGBTQ2IA+ community, and others. Accommodation is available upon request throughout the selection process. We appreciate the interest of all applicants; however, only those selected for interviews will be contacted.

This job posting is for a current existing vacancy.

Job Types: Full-time, Permanent

Pay: $30.05-$32.50 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person