Talent Operations Manager

Date: 18 Dec 2024

Location:
Sydney, NSW, AU Brisbane, QLD, AU Adelaide, SA, AU Canberra, ACT, AU Melbourne, VIC, AU

Department: Enabling Areas

Description:
Job Requisition ID: 37000

Be part of a purpose-driven, collaborative and people focused team
Work in a fast-paced, dynamic and innovative environment
Leverage the Deloitte Experience and DeloitteFlex as part of a truly virtual team

We are currently seeking a Manager to join our Talent Operations team.

About the role
Your role will be integral to the successful transformation of Talent processes and HRIS (Successfactors). You will collaborate closely with stakeholders across Talent and the business, including Talent, Finance, IT, Client Experience, Partner Services and Immigration, following our "One Deloitte" approach.

A typical week will be varied, but usually include:
Managing ongoing transformation projects involving end-to-end implementation of process improvements (including the expansion of offshored services) and participation in multi-disciplinary Portfolio Delivery Team (PDT) projects.
Managing the ongoing enhancement of Cirrus, working closely with the ITS Cirrus Support team, including stakeholder consultation, requirements analysis, prioritisation, testing execution and sign-off.
Working closely with our offshore Talent Services team to deliver high quality and timely service to numerous onshore teams.
Identifying and developing solutions or temporary workarounds to resolve system/process problems.
Reviewing and drafting various communications that support the delivery of Talent Operations led processes.
Managing stakeholder/employee queries and suggestions effectively.

About the team
The Talent Operations team may be small, but we deliver a lot! We manage a continuous pipeline of critical projects and BAU activities, pivoting our focus to meet dynamic internal and external requirements, as we strive to deliver on being ‘Brilliant at the Basics’, whilst applying a ‘People and Digital First’ approach.

Although we do not spend a lot of our time face to face, we are a strong team who support each other and pitch in to do whatever is needed to get the job done; supporting the transformation of Deloitte’s employee experience and the Firm’s digitisation agenda.

Enough about us, let’s talk about you.

You will have:
A proven track record in managing the identification, design and implementation of transformational/process improvements in a dynamic business environment.
Strong operational knowledge of Cirrus/SAP SuccessFactors (or similar HRIS), knowledge of other Talent technologies is advantageous but not essential.
Proven expertise in balancing innovation and the user experience with technology constraints and legislative requirements, to build the best, fit for purpose solution.
Experience in a fast paced, growth environment, with a proven ability to pivot your focus.
Proven ability to be hands-on and collaborative in problem resolution or service delivery to get the job done.
Strong talent operational management experience
Proven project management expertise
Strong strategic thinking, while paying attention to detail
Collaborative work style and experience working with offshore teams
Strong problem-solving and analytical skills
Excellent written and verbal communication skills
Proficiency in data analytics
Experience in a HR Generalist role is desirable.

Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.