Taxpayer Account Processing Agent I-Spanish Speaking (Revenue Tax Specialist I-Spanish Speaking)
Posted on Nov. 3, 2025 by State of Illinois
- Springfield, United States of America
- $4586.0 - $6228.0
- Full Time
We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome
Reasonable Accommodation Statement
The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents Additional Documents section for each application.
Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.
Sponsorship for Employment
The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.
Disclosure of Salary Information
In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
Job Requisition ID: 50853
Closing Date: 11/17/2025; 11:59pm
Agency: Department of Revenue
Class Title: REVENUE TAX SPECIALIST I - 38571
Skill Option: None
Bilingual Option: Spanish
Salary: $4,586-$6,228/monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code:
Closing Date: 11/17/2025; 11:59pm
Agency: Department of Revenue
Class Title: REVENUE TAX SPECIALIST I - 38571
Skill Option: None
Bilingual Option: Spanish
Salary: $4,586-$6,228/monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Taxpayer Account Processing Agent I – Spanish Speaking (Revenue Tax Specialist I – Spanish Speaking) for our Central Processing Bureau located in Springfield IL. This position is responsible for ensuring accurate processing and verification of taxpayer documents and adjusting tax payments with precision and efficiency. If you are fluent in writing and speaking both English and Spanish and have excellent problem-solving skills, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!
The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).
Essential Functions
- Under general supervision, processes and performs technical analysis on routine original tax returns, amended returns, audit returns, schedules, refund claims, claims for credit, requests for “reasonable cause” accommodation, requests to “protest”, registration applications, license/certificate renewals and other tax related transactions for all tax types administered by the Central Processing Bureau (CPB).
- Computes tax, penalty, and interest due or payable.
- Approves or denies reasonable cause requests based on procedural and statutory guidelines.
- Writes and speaks Spanish to initiate and respond to written or oral communication with Illinois and out-of-state individual, corporate, fiduciary, excise, and sales tax taxpayers, or their representatives, in order to facilitate account processing.
- Serves as a member on special projects or test teams assigned to perform specific developmental-level tasks during the design, development, testing and implementation of new processes or automated systems.
- Receives on-the-job training in processing non-routine and highly technical amended tax returns, schedules, supporting documentation, claims for refund, computer-generated notices, correspondence, and manual and automated account records.
- Serves to support continuous improvement efforts across CPB.
- Maintains a variety of production statistics and inventory records.
- Performs other duties as required or assigned, which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training, and either: knowledge, skill, and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.
- Requires ability to speak and write in Spanish at a colloquial skill level in carrying out position duties in conjunction with non-English speaking individuals.
Conditions of Employment
- Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
- This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
- Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Agency Statement
The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.
IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.
Work Hours: 7:45am-4:15pm, Monday-Friday
Work Location: IL Department of Revenue
Account Processing Administration/Central Processing
101 W Jefferson St, Springfield, Illinois, 62702
Agency Contact:
REV.PostingQuestions@Illinois.gov
Illinois Department of Revenue - Human Resources
Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702
PHONE- 217-782-7064
Posting Group: Legal, Audit & Compliance
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
We recommend a copy of your resume be included with the application.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Tracking #37515
Nearest Major Market: Springfield
Advertised until:
Dec. 3, 2025
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