Team Manager /Team Manager (武汉)

Position

THE LOUIS VUITTON PROMISE

“Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!”

OVERALL MISSION

As a Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Optional: be the point of reference on a product category in the store.

DUTIES & RESPONSIBILITIES

Ensure achievement of team targets on monthly and annual basis

Team Management and Development

Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans

Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager Set individual and team goals; proactively assess and manage performance against expectations

Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

Client and Business Development

Support the team in building long term Client relationship, leveraging the different clienteling tools

Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations

Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training) Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team

Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

Selling and Floor Management

Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase

Build and develop own Client portfolio

Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved

Optional: Champion a Product Category

Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

Operations

Ensure policies, Brand standards and grooming guidelines are communicated and implemented Support Operations team in inventory management

Support Store Manager in staff planning (workforce management)

作为一名Team Manager， 您的职责如下：

高端产品销售:

协同总部商品部门，经常更新高端产品目录和相关信息

提高高端产品销售在全店销售业绩的比重

使用贵宾沙龙展示高端产品

开发新客人:

和销售团队确定有潜力的客人

协同完成客户关系活动

充分利用现有贵宾客人的朋友圈，社交网络，市场和竞争对手的信息

通过杂志和社交活动，更新当地高端场所的联系目录

熟知当地新开SPA，餐厅，酒店和展会的信息

进一步提升现有贵宾客人：

帮助销售团队，通过特别的个性服务和活动，提高现有贵宾客人或者潜在宾客的忠诚度

通过介绍不同产品品类，店内活动提高客人的销费额。这也可以通过在客人生日，纪念日，圣诞节，孩子生日等特别场合提出的交叉销售等建议留住贵宾客人

建立一套完善的跟踪系统，利用Dream的客户记录本管理好联系频率和方式方法

尽量满足贵宾客人提出的特别需要，提供出色的服务

确保高质量的售后服务（腕表服务，珠宝清洗和个性化订制）

有效制定和管理客户关系活动预算