Team Member (Robinsons Palawan)

Job Description: Team Member

Position Title: Team Member
Department: Operations
Reports To: Team Leader/Shift Supervisor/Store Manager

Overview:

A Team Member plays a vital role in delivering excellent customer service, maintaining quality standards, and contributing to the success of the team. This position involves working in a fast-paced environment, assisting customers, preparing products, and ensuring a clean and organized workspace.

Key Responsibilities:

• Customer Service:
• Greet customers warmly and assist with their inquiries or orders.
• Provide excellent customer service, ensuring satisfaction and resolving any concerns promptly.
• Upsell products and recommend items based on customer preferences.
• Product Preparation:
• Prepare and serve food, beverages, or products according to the company's standards.
• Ensure the quality, presentation, and freshness of all items served.
• Follow safety and sanitation guidelines when handling food and beverages.
• Store Operations:
• Operate the cash register or Point of Sale (POS) system accurately.
• Handle cash, credit, and other payment methods responsibly.
• Maintain stock levels by restocking shelves, displays, and supplies as needed.
• Cleanliness and Maintenance:
• Keep the store, equipment, and workstations clean and organized.
• Adhere to daily cleaning schedules and assist with deep cleaning tasks.
• Report any maintenance or operational issues to the supervisor.
• Team Collaboration:
• Work cooperatively with other team members to achieve store goals.
• Communicate effectively with supervisors and teammates regarding tasks and responsibilities.
• Participate in team meetings and training sessions.
• Compliance and Standards:
• Follow company policies, procedures, and operational guidelines.
• Adhere to health, safety, and hygiene regulations.
• Maintain a professional appearance and behavior in alignment with company values.

Qualifications:

• Education: High school diploma or equivalent preferred.
• Experience: Prior experience in retail, food service, or customer service is an advantage but not required.
• Skills:
• Strong communication and interpersonal skills.
• Ability to work in a team and handle multiple tasks efficiently.
• Positive attitude and willingness to learn.

Working Conditions:

• Environment: Fast-paced, customer-facing, and team-oriented workplace.
• Physical Demands:
• Standing for extended periods.
• Lifting or carrying items (up to 25 lbs.).
• Performing repetitive tasks, such as preparing food or handling products.

Key Performance Indicators (KPIs):

• Customer satisfaction scores.
• Accuracy in handling orders and transactions.
• Cleanliness and organization of workstations.
• Contribution to team goals and overall store performance.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php455.00 per day

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training
• Pay raise

Work Location: In person