Technical Service Advisor

We are seeking a Technical Service Advisor to support our Driver Services team. This role will be suited for a qualified mechanic. Previous experience of working in an office environment is desirable but not essential.

The Driver Services team is responsible for providing excellent customer service to all Drivalia drivers through our call center Department. Candidates must be highly driven, self-starters with excellent communication and administrative skills, who have the ability to work as part of a team.

Key Responsibilities:

• Providing essential technical support / knowledge to our clients and colleagues where required.
• Handle customer and supplier inquiries both telephonically and by email as per agreed performance levels.
• Assisting with preventative and predictable maintenance.
• Manage vehicle mechanical repairs and routine maintenance, in accordance with the manufacturer’s service requirements and customer’s set parameters.
• Providing sound technical decisions by investigating the causes of mechanical failure, evaluating solutions and ensuring that financial decisions are negotiated.
• Supporting the team to deliver on company objectives and fleet requirements.
• Supporting and guiding the Driver Services Team on technical issues and resolutions.
• Be a part of the approvals team by reviewing high estimates, benchmarking costs and ensure the parts are fully required.
• Responsible for escalating all queries outside the service levels to the Supervisor.
• Working in partnership with your Manager and colleagues to deliver the highest level of customer service to all customers.
• Additional duties or projects as requested by the Team Leader/Manager.

Key Capabilities:

• Qualified mechanic is required.
• LCV experience and commercial awareness is desirable.
• Interest/knowledge of the motor industry or maintenance control experience.
• Excellent administrative and computer skills, with high standard of accuracy.
• Excellent communications and customer service skills.
• Ability to work under pressure in a high volume and demanding environment.
• Ability to meet deadlines and quick query resolution.
• Ability to work and contribute within a team environment.
• Professional, courteous, calm and efficient.
• Self-motivated, positive individual with drive, enthusiasm and commitment.
• Strong interpersonal skills with a problem-solving ability.

Job Types: Full-time, Permanent

Additional pay:

• Performance bonus

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person