Technical Support Engineer

Technical Support Engineer - Level 1 - Carlow

3-month fixed-term contract with a strong intention to transition to a permanent role based on performance.

Are you an Information Technology Assistant able to help our business through your hardware support expertise?

Are you interested in being a hardware engineer and flexible to the distances traveled who is eager to use and grow your technological skills?

Are you looking to join a team where there are clear progression paths and ample career development opportunities?

The role in brief:

Our client is one of Ireland’s largest and most successful ICT solutions and services providers. They have been at the forefront of technology innovation in Ireland for forty years. This professional will have a desire to work in the continually advancing IT industry and will have a positive impact on customers as a point of contact for support issues. This position starts as a 3-month fixed-term contract with a strong intention to transition to a permanent role based on performance. The possibility of a company van is being reviewed—so a manual driving license is required. The company is a leader in its industry, providing great opportunities for career growth and development. The role involves a hybrid work setup, with a core base in Enniscorthy (minimum 3 days), plus flexibility for occasional onsite cover in Dublin and Kilkenny.

Key Responsibilities and Deliverables:
- Workshop and Hardware Repairs: This entails conducting diagnostics, troubleshooting, and repair work on IT hardware such as laptops, printers, PCs, servers, etc., as necessary within the workshop.
- Assist in maintaining control of workshop stock and equipment, as well as parts required for field service calls.
- Hardware: Configuration and Bench Repairs (Workshop): This involves completing preparatory change requests to personal computing hardware before customer dispatch, including imaging and memory upgrades, as well as conducting bench repairs and spare parts preparation for both print and personal computing lines.
- Installation of Print & Personal Computing Hardware: This role supports senior or consultant engineers assigned to new hardware deployments and refresh projects by setting up and staging hardware, including both print and personal computing lines.
- Field/Onsite Print Technical Support: Provides end-user technical support, both through helpdesk services and field-based assistance, focusing on print technologies at customer locations as part of the Managed Print Solution.
- Preventative Maintenance Service Calls: Conducts proactive customer site visits to perform regular maintenance on devices, including replacing cyclical long-life consumables (e.g., fusers, transfer belts) and conducting routine diagnostic checks to preempt future issues with devices.

This role will suit you if:

• You are based in Carlow
• Full driving licence essential (Manual car)
• Relevant IT degree or equivalent
• Minimum of 2 year’ experience in a similar support role
• Previous experience with Print Fleet Management & Managed Print Services software such as SafeCom, Jet Advice or similar is highly desirable but not essential.
• Knowledge and experience working with Office 365 - Firewalls / Switch knowledge
• Knowledge and experience working with Windows operation systems
• Excellent troubleshooting and problem-solving skills
• Communication skills essential

Rewards and Benefits:

• Work in a positive and supportive environment
• Sponsored training and continuous professional development
• Life Assurance
• Wellness programme including Employee Assistance Programme
• Teambuilding initiatives
• Flexible lifestyle choice days
• 3 Paid Volunteer Days annually to give back to the community

Job Type: Full-time

Pay: €28,000.00-€32,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Carlow, CO. Carlow: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This is a temporary 12-month position based in Dublin, starting immediately. We are not considering candidates with a notice period for this role. Are you available to start immediately in this location?

Experience:

• IT support: 2 years (preferred)

Licence/Certification:

• Driving License (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Reference ID: IT Support Dublin