Technical Support Engineer - Level 1

Technical Support Engineer – Level 1

Responsibilities:

• Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.

• Understand and explain technical and procedural concepts to both technical and non-technical audiences.
• Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
• Provide timely updates, both written and verbal to our customers, internal teams, and partners.

• Punctual and reliable attendance.
• Other duties as assigned.

Basic Qualifications:

• Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Customer-focused and collaborative mindset with a passion for delivering exceptional service.
• Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
• Ability to work independently and collaboratively within a team environment.
• Must have at least one of the following:
  • A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.
  • A knowledge of operating systems (Windows, Lunix, Unix) and scripting.
  • Windows server management / patching experience.
  • Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.

• You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.

Preferred Qualifications:

• A+
• CCNA or Equivalent
• ITIL foundation or higher
• Microsoft/CompTIA
• Azure Infrastructure
• Similar technical or customer service certification
• Fluent Proficiency in an additional European Language, such as French, Italian or German

Travel:

• 5%

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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.