Technical Support Representative

• Manage and respond to application tickets.

• Communicate technical information, both verbal and written to studios and members.

• Remotely connect to computer to perform troubleshooting.

• Escalate problem tickets to the proper team.

• Communicate with the Clients.

• Categorize and tag tickets accordingly.

• Assist studios with the following:

• Login issues such as password reset of in-studio technologies or machines.

• Align member's information locally and globally.

• Installing applications, router configuration, display screen issue.

• Return policy for devices.

• Aid in connecting studio technologies and equipment to the network.

• Providing technical assistance in connecting computers to TV screens.

• 2 years of college or certifications in an IT field
• At least 1 year of experience in technical support or IT field
• Excellent written / verbal communication skills
• Exceptional customer service skills
• Strong technical knowledge of web-oriented architecture
• High aptitude in problem solving and execution of solutions
• Experience working in a ticketing platform
• Experience in Microsoft Application
• Network+ / Relative experience preferred
SQL experience preferred

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Apply Now!

Visit us at UG One Felicity Center, 127 Don Mariano Marcos Ave, Quezon City, 1126

Business Hours: Mon-Fri at 10AM - 6PM