Technical Support Representative

We are seeking a skilled and knowledgeable Technical Support Representative to support a Premium Care Gaming account. This role involves providing advanced troubleshooting assistance for gaming devices, focusing on hardware and system-level issues such as BIOS settings, No Boot, No Display, No POST, and boot process failures.

Key Responsibilities:

• Deliver expert technical support for Lenovo gaming PCs, addressing advanced issues like:
• BIOS configuration and updates
• No Boot / No Display / No POST scenarios
• Boot process troubleshooting
• System recovery and startup issues
• Guide customers through step-by-step diagnostics and resolutions via phone, chat, or email.
• Escalate complex hardware or software issues to higher-level support when necessary.
• Ensure accurate documentation of customer interactions and technical findings.
• Maintain up-to-date knowledge of Lenovo gaming products, BIOS versions, and troubleshooting tools.

Qualifications:

• Solid understanding of PC hardware, BIOS, and Windows OS boot processes.
• Experience in resolving No Boot, No POST, or related system issues.
• Strong analytical and communication skills.
• Prior experience in technical support or IT helpdesk is preferred but not required.
• Passion for gaming and a customer-first mindset is a plus.
• Graduate of any IT related course.

Job Type: Full-time

Pay: Php20,000.00 - Php26,550.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Shift system
• Weekends

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Angeles City: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Expected Start Date: 06/02/2025