Technical Support Representative

Kickstart your IT career with us as a Technical Support Representative, where every day is a chance to solve real-world problems and support diverse technologies. At IT By Design, you won’t just work in IT—you’ll thrive in a dynamic Managed Service Provider (MSP) environment, gaining exposure that most tech professionals only dream of.

What You’ll Do:

• Serve as the first point of contact for technical support requests via phone, email, and ticketing systems.
• Troubleshoot issues related to desktops, applications, networks, printers, and user access.
• Log and manage support tickets using a PSA tool like ConnectWise or Autotask.
• Escalate advanced technical issues to Tier 2 or Tier 3 teams.
• Document solutions and contribute to internal knowledge bases.
• Assist with system setups, software installations, and user onboarding/offboarding.

What You’ll Gain:

• MSP Advantage – Get hands-on experience supporting multiple clients, technologies, and IT environments.
• Rapid Growth – Build a strong foundation in IT with exposure to industry tools, best practices, and mentorship.
• Diverse Challenges – No two days are the same; every issue is a learning opportunity.

Job Type: Full-time

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Company events
• Discounted lunch
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Transportation service provided

Schedule:

• 8 hour shift
• Evening shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Work Location: In person