Technical Support Representative

Technical Support Representative

Job description:

As a Technical Support Representative, your main role is to provide technical/service assistance and answers users questions, assisting users by guiding or educating them on how to use our Chime platform.

· Resolve all issues sent by the client through email, call and chat.

· Should best resolve it with product knowledge or help center.

· Responsible being the middle person between the client and teach if JIRA is created.

· Follow ups on the client for all unresolved tickets.

· Responsible for answering inbound calls.

· Should best resolve it with product knowledge, help center, Confluence.

· Responsible being the middle person between the client and the tech if JIRA is created.

· Follow up on JIRA within 3 days - delivery of resolution or following up with the client.

· From time to time, be able to upsell leaden or add on.

About the Company

Who we are:

Moatable Inc (MTBL): Provides management expertise, support services, and capital to help our SaaS businesses grow, scale, and reach their full potential.

Our incubation and exit strategy encourage our subsidiary companies to act boldly, build strong businesses, and solve their customers’ most pressing problems to create value and, eventually, go public or strike out on their own.

What we do:

Our team is made up of experts in developing innovative B2B SaaS Technology Solutions. We provide operational expertise and financial resources to our portfolio companies, positioning them for high growth rates and enabling them to become the #1 SaaS company in their respective industries.

Trucker Path: The #1 mobile app used by North American long-haul truckers, brokers, and fleets carriers. The service makes drivers more productive, efficient and comfortable to communicate while on the road and specializes in connecting freight companies and trucking capacity to remove friction from the process of sourcing and transporting loads from pickup to delivery. Trucker Path provides drivers with real-time trip planning insights including turn-by-turn navigation, reviews, real-time fuel pricing and discounts, and information about points of interest, including truck stops, weigh stations, and available truck parking.

Lofty: A Perfect Blend of Real Estate and Technology Expertise.Lofty's AI-powered platform helps real estate professionals to increase their productivity and accelerate business growth.

Lofty Inc. provides an AI-powered platform that helps real estate professionals increase their productivity and accelerate business growth. Featuring award-winning technology, the Lofty platform is designed to optimize every step of the real estate journey, from search to settlement. By leveraging one unified hub, customers can automate marketing programs, streamline the sales process, and maximize collaboration between agents empowering them to spend more time building relationships and their business.

Our Culture & Values:

Our values are based on trust, integrity, agility, and an unyielding desire to learn and innovate. We are a meritocracy-based business that recognizes and rewards hard work and exceptional performance.We aim to develop ways for professionals to thrive in today’s tech-driven, highly competitive environment.

Job Type: Full-time

Pay: Php30,000.00 - Php35,000.00 per month

Language:

• English (Preferred)

Work Location: In person